For the third time since we bought our 80+ year old home, we had to call a plumber. The first time was a bit of shock - the day we took possession of the home, sewage starting backing into our basement. Being first time home-owners, we did not know who to call. We now no longer have to think about it - we just call Drainworks. They're 3 for 3 for us.
Firstly, they are very courteous and knowledgable on the phone. Excellent first-point-of-contact customer service. The "window" they give you in terms of when they will arrive is reasonable, and they follow through on their promise to call 30 minutes prior to their arrival to let you know they're on their way.
This time around, our technician was Lou. Similar to the other technicians from Drainworks that have worked on our home, Lou knew what he was doing. He was friendly, took the time to ask questions, assessed the issue, gave an estimate, fixed the problem, then spent some extra time giving some tips and tricks on how to keep the next plumbing call at bay.
We are very happy with the service we receive from Drainworks and would highly recommend them to anyone needing work done.
- Approximate cost of services:
- $200.00
- Company Response
**Thanks Sarah** It was a pleasure reading your review and learning that you have continually been satisfied with our services. We do appreciate your patronage and we are so glad to know we are of assistance when you need us. We look forward to being the plumbing and drain service providers you continue to rely on.