Drain Works Plumbing

Mike arrived promptly, and quickly determined the cause of my
backed up drain. He first recommended the cheapest way to
clear our drain - and it worked, so no further charges were necessary.
He and his partner were courteous, polite and personable and took the time to explain the workings of our drainage system and made suggestions on how we could avoid trouble in the future.
I really appreciated his honesty and his desire to ensure our complete
satisfaction. I would recommend him to anyone with a similar problem.

Once again Drainworks to the rescue. A backed up bathtub is never a pleasant surprise but dealing with Drainworks is always a positive experience. From the moment you call them to set up an appointment through to the completion of the job, their team is professional, efficient, informative and clean. Thank you Mike. I have used their services a number of times over the past few years (basement sewer, kitchen sink, bathroom showerhead and sink) and will continue to use Drainworks and highly recommend them.

Excellent, quick, and knowledgeable service provided for an emergency pipe blockage. Would call again, but hopefully don’t have to! Rep took the time to explain all my options and answer any questions.

I feel like I have been fleeced out of $500. Our Moen kitchen faucet was leaking. The plumber replaced the cartridge only to find the lever of the faucet "too top heavy" and due to the "smooth action" of the new cartridge he installed, it would shut itself off from the weight of the lever.

When asked if they could order the appropriate cartridge for this model, I was told that DrainWorks will not order parts for you and that I would need to do that myself with Moen.

Shouldn't any reputable plumber do this for you as part of their service if they did not have the part in their van/in stock?

So here we are with a cartridge that obviously isn't compatible with the Moen faucet and the only alternative given by DrainWorks is to order it ourselves or purchase from them a completely new faucet system, including spout and sprayer, which were not in need of repair.

Buying this new faucet system added $270 more to the original quote given. Yes, I agreed to it, given that my sink was now in pieces and inoperable, I felt this was the only choice I had.

I had instant buyer remorse upon trying it out myself because it wasn't the same as our original kitchen faucet system. This one has a much lower profile spout far less practical than our high arcing original. The only other alternative given by DrainWorks was to pay more for a more appropriate model that would suit our needs. We were already in way over our heads at this point, so I declined.

My husband and I very disappointed with the outcome feeling that we put on the spot to make a high pressure decision. My husband phoned them the next day and asked what DrainWorks could offer us if we chose to purchase a suitable replacement closer to the original and whether we could get them to install it for us. Their reply: they were only willing to do so for an additional $300 on top of the $500 we have already paid them. We obviously declined.

Feeling totally ripped off and completely taken advantage of.

[CUSTOMER EDIT AFTER COMPANY RESPONSE]

DrainWork’s response to our review is inaccurate, and does not reflect our experience with this company. Nowhere on DrainWork’s invoice does it state that “a short amount of time would need to pass, at which point, this issue would go away completely.” What the invoice does say is: “ (A) Attempt repair of Moen 3-component Kit faucet w/no guarantee of success”. The invoice goes on to read: “Faucet replacement is an option w/various prices. Found repair (A) was problematic, since existing faucet was shutting off automatically, therefore owner opted for new faucet”. We were never advised that repair (A) would work in time, nor is that stated on Drainwork’s invoice. The only option provided was replacement with another Moen faucet the plumber had on hand. Contrary to DrainWork’s assertion below, the part was not correct. We were advised that DrainWorks does not order parts, and that we would have to order the part from Moen ourselves (as correctly stated in the initial review). My wife and I were not satisfied with the outcome and decided to post a review of our experience on Homestars. Then came the call from Eddie, the Vice President of Drainworks, at my (husband’s) place of work. The pretext for the call was to “find a resolution”, but it wasn’t long before Eddie advised me to “be a man” and “admit our review was full of lies”. A bad experience was made infinitely worse by these mean-spirited, insulting comments, and no effort at resolution was ever made or offered. If your one of Drainwork’s satisfied customers, good. If you are not satisfied with their work, you should not expect any genuine effort to resolve the issue, much less professionalism or common courtesy.

They were quick and arrived in less then 2 hours fixed the issue in about 1hour. Cleaned up after themselves. Even washed the floor in the area of the backup.

From the moment I called Drainworks and spoke with William , I knew they were 1st class. It only got better when Mike and Eric showed up on time. They were extremely professional and they would be welcomed in my home anytime. I would not hesitate to recommend them to anyone who has a plumbing problem.
Thank you,
Dennis in Mississauga

We had Drainworks in to our house twice. In 2006 they were amazing. I was really impressed by the fact that they never tried to persuade us to dig up the floor. They were willing to asses the problem honestly and fix it with a minimum of expense. In 2011 we had them back, but the guy they sent this time was not as stellar as the first one. He never tried to "up sell" but just wasn't as helpful. Nonetheless, he did the job well and left the place spotless.

We had flooding from the basement drains located in the cold storage pantry & in the furnace room. My husband checked things thru & realized that we needed to get someone in to locate the blockage. He called DrainWorks & they responded within a few hours of our phone call. We were given a timeframe & DrainWorks called a second time to narrow down their arrival time. They (Mike & Eric) arrived on time, which we appreciate. They explained what they were going to do & showed us what was happening both in the camera & outside where the blockage was. They were very courteous & respectful & thoughtful & they provided explanations. They even wore booties on their shoes & they put booties on the wheels of the machine before they took it down to the basement. They told us the cost up front for the things that they had to do as the work proceeded (camera & snake costs). For the quality of the work that was done, the price was quite fair & we truly appreciated their help. They also made suggestions to us for followup with the City of Toronto. Thank you Mike & Eric for your help! Linda & Bogdan.

Good job. Very professional. Nice equipment. Checked with the camera first. I was able to see where exactly the problem was. No guessing. Fixed it, double check with the camera.
I hope not going to see this problem for a wile.

I originally submitted this review indicating that I hadn't paid for the service then remembered that I did in deed pay for the representative $70+ to come to my house to give us an assessment and an estimate.

I am relieved that I only paid for the quote and not for any other services.

The representative was quick to return my call and assess the source of the leak (the faucet). For that Drainworks gets one star. But that's as far as my satisfaction goes.

The representative strongly encouraged my wife to buy one of the faucets he had in his van. When she said she did not like any of the models he had available, he seemed to get annoyed/ frustrated.

When she asked if we could buy our own faucet that night and have him return later to install it for us, the representative seemed very disappointed with us. There seemed to be a "hard sell" strategy in play and the representative seemed desperate to make a sale, leaving us feel rather uncomfortable.

To make matters worse, the price he quoted us to install a faucet that we would purchase was alarmingly high ($320+ hst). We decided to get more quotes from other plumbers on HomeStars and sure enough most of them offered to do the job for roughly half that price!

We ended up going with a different plumber highly recommended on HomeStars and the job took only an hour to wrap up. No idea why the Drainworks rep wanted $320 for a one hour , straightforward faucet swap.

My experience suggests that if you are going to go with Drainworks, that you should shop around and get some other quotes before going ahead.