Hardest working and friendliest crew I have ever dealt with and I have moved 20+ times and have even worked in the industry. They showed up early and delivered a little under budget! They were empathetic and knew the stress we were under. They made the physical move the easiest part of buying and selling. Don’t waste your time with any other company.
I originally submitted this review indicating that I hadn't paid for the service then remembered that I did in deed pay for the representative $70+ to come to my house to give us an assessment and an estimate. I am relieved that I only paid for the quote and not for any other services. The representative was quick to return my call and assess the source of the leak (the faucet). For that Drainworks gets one star. But that's as far as my satisfaction goes. The representative strongly encouraged my wife to buy one of the faucets he had in his van. When she said she did not like any of the models he had available, he seemed to get annoyed/ frustrated. When she asked if we could buy our own faucet that night and have him return later to install it for us, the representative seemed very disappointed with us. There seemed to be a "hard sell" strategy in play and the representative seemed desperate to make a sale, leaving us feel rather uncomfortable. To make matters worse, the price he quoted us to install a faucet that we would purchase was alarmingly high ($320+ hst). We decided to get more quotes from other plumbers on HomeStars and sure enough most of them offered to do the job for roughly half that price! We ended up going with a different plumber highly recommended on HomeStars and the job took only an hour to wrap up. No idea why the Drainworks rep wanted $320 for a one hour , straightforward faucet swap. My experience suggests that if you are going to go with Drainworks, that you should shop around and get some other quotes before going ahead.
Dan, regarding how our plumber “reacted” while onsite, I can assume this was talked about at a later time with your wife, as you were never onsite during our visit. Unfortunately, we cannot disprove your claims of our plumber being “annoyed/frustrated or “disappointed”, as they are subjective claims and open to interpretation. They are, however, completely contrary to the demeanour our plumbers and technicians have in the culture of customer service we’ve created at DrainWorks. The facts though, are as follows: You called us, asked for an appointment the following day, yet we exceeded expectations and had a plumber at your home within a few hours. Once onsite, our plumber spent almost an hour with your wife, at which time, 3 different options were given, price-wise (including the option for us to come back and install a faucet of your choosing at a later date, if that was the option that suited her best), not just one to try to “pressure” her into some sort of sales tactic. As stated when the call was booked, she had no obligation beyond our assessment. In fact, all of our plumbers and technicians are salaried employees, not commission based. Dan, we can’t control how you feel about our pricing. It’s in line with legitimate industry standards. To say other companies “were cheaper”, that will always be the case, in any profession/business, if price is what you’re fixated on. Someone is always out to give you “rock bottom” pricing, but at what cost? As evidenced by well over a thousand positive reviews here on HomeStars and thousands of other, satisfied customers, elsewhere in our database, we’re dedicated to providing quality service for fair prices, day in, and day out.
leaky kitchen faucet needed replacing
I had previously been quoted a figure for this job that seemed really high. Sure enough, multiple other quotes, including the one from Mister Plumber, were all much less. I was impressed with Mister Plumber,s quick response and offer to come out to replace my faucet right away so I went with them. And I am glad that I did. Ask for Vlad when you go with these guys. He did an outstanding job. The work was done rally well, he took the time to patiently explain things to me. He was exceptionally polite and professional. I will be calling them next time I need a plumber and you should too.
