Drain Works Plumbing

Amazing job!

Before they started the they ensured the basement work area was sectioned off with plastic wrap (floor to ceiling) and covered the staircase and floor with plastic mats.

Job completed in 3 days and that includes city inspection. I believe that they left the basement cleaner than before they started. My bad.

One of the bathroom tap upstairs was dripping continuously. The guy from drainworks came on time and asked questions. He checked the damage out and gave advise on the options available. We opted to replace the tap. The work was done well and guy was professional

After a week of rain, my basement was wet and the sewer was backing out. I called Drainworks about the sewage back up. The technician came out the next day and, using his snake camera, found tree roots in the pipe leading to the city sewage pipe. The pipe was replaced. When I asked about the water in my basement, the technician suggested different ways to correct the problem at various price points. I chose to waterproof the outside of the wall by trenching down and replacing the 60 year old weeping tile. All work was completed with care to protect my interior and my foundation plants. The workers were friendly and wasted no time on the job. I was consulted on all aspects of the job and asked to inspect all the work while in progress and after it was finished. I am totally satisfied with the quality of the work and the way my plants were replanted. It is raining as I write this and my basement remains dry and my waste water is flowing out to the city with no backup.

Fixed all the plumbing in the basement and also showed us where the problem was via snake camera
Really helpful. The plumber before screwed up and ended up blocking the path to the city sewerage. Drain works showed us what we can do for the future and do annual checks with them for reassurance.

Our old (30+ years) drainpipe was backing up and we thought it might be blocked. Drainworks came out the next day, and removed a blockage, but explained that they could not get very far into the pipe because it was old cast iron and probably starting to rust away. They offered a good, cost effective proposal to replace the worst part of the pipe, which would also allow them to check out the rest of the pipe. They returned to do this work in less than a week, and worked very hard to complete it all in one day to avoid inconveniencing us. The crew were prompt, friendly, professional, and explained everything very well. When the drainpipr did not go in the direction we thought it did, they helped to move more furniture to get at the pipe. It was a huge, very messy job digging up our concrete basement floor, but they did a wonderful job cleaning it up at the end. I recommend Drainworks highly.

Chris came in and fixed the pipe better than it was before it was damaged. Great price, excellent workmanship and very professional! I will definitely recommend this company, great technicians!

We first used this company for an emergency toilet repair. They came the next day, fixed the blockage quickly and the bill was less than $150. They tried really hard to convince us to pay to have the drains scoped but since they had been done a few years ago and the City had just replaced their line we declined. About one year later when we had a leak somewhere in the basement (we thought the washer) we called them again. $289 just for the visit. The plumber couldn't find the problem in the washer and again suggested scoping, for a fee that might rise up to $700. He changed the intake hoses but that didn't fix the problem. He went through the whole house filling up every sink, checking out the dishwasher, all the toilets and now we had a list of needed major repairs that he quoted at from $1,500-3,000. One toilet he said needed replacing (turns out it needed one part). We thanked him and sent him on his way. The main problem was the washing machine which another company fixed. Our drains are fine and the other "major repairs" resulted in some small parts, all for under $300. So Drainworks is polite, they do come when promised but we left with the experience of being gouged. we have a great individual plumber now.

One of our ridiculous children put a stick down our old breather system without our knowledge. We noticed that our basement bathroom toilet wasn't flushing properly and tried to snake it out to no avail, so we knew it was time to call in the professionals. We've hired DrainWorks a few times in the past to unfreeze our pipes in the winter with good results. Armando arrived and quickly diagnosed the problem, explained what needed to be done and why. We agreed to have the work done the following day. Armando's team dug a deep hole and Armando replaced our old trap and breather system and some of our old clay pipes. The work took a few hours and they charged the agreed upon price - there were no hidden fees. Armando also went through a detailed overview of the rest of the plumbing in our house - described what should be replaced down the road etc. It was very informative and all has been well with our drainage since then. Thanks!

The problem turned out to be complicated (a blockage 15' down the pipe, pipe had various branches). It required patience and persistence to solve. Jim solved it and was pleasant and professional throughout.

I will never hire Drainworks Plumbing again, and would definitely not recommend them to anyone.

My husband and I called Drainworks initially to repair a leaking water main. After an initial visit by Matt, we payed Drainworks $500 for a site estimate and signed a work order. This seemed quite steep and possibly unorthodox, but we were keen to get the work started ASAP, so didn't feel like questioning the price or the method.

Following up with Drainworks in the subsequent days, it became increasingly difficult to the point of impossible to go ahead with the project. The staff at Drainworks became non-cooperative, verbally abusive, and incredibly unprofessional.

We learned that to repair this would involve digging a large hole in our front yard to replace the pipe. This involved potentially disturbing a city tree on our neighbour's property. So there were permits involved, and some very specific instructions from the city about how to go about making sure the tree wasn't harmed. Matt from Drainworks made some recommendations in his initial visit in terms of what permits and letters would be required. My husband and I acquired the appropriate city permits and papers.

I contacted Drainworks to set up a schedule for the work. I spoke with Eddie, the VP/General Manager (who referred to himself as the "President"). Eddie seemed to take offence at the revised scope of the project, as it now involved fencing around the tree, etc. I assured him that we (the client) would by no means ask him to do extra work without being paid for it, but this did not seem to help matters any. Eddie became quickly abusive towards me on the phone. He said "you expect us to do all this stuff for you, but what have you done that we've asked", to which I replied that we had obtained the appropriate papers and letters required. To this he replied "how can you prove that?", to which I replied "I have the letter in my hand."

Most of the rest of the conversation consisted of Eddie yelling at me, insinuating that I was out of line, selfish, and possibly being deceptive. I asked Eddie a few times to please not shout at me, but that seemed to only make him more irate.

I attempted to contact the office in subsequent days and spoke to someone named William. William would not put my call through to Eddie or any other member of staff. He also refused to provide me with any information, even the last name of the owner. I called back a few times to try again, but in the end William hung up on me, so I decided to leave it there and chalk it up to a bad experience.

I was appalled by the behaviour and attitude of the staff at Drainworks. I have since learned that this kind of client treatment is not uncommon in Toronto, but I remain baffled by it.