Drain Works Plumbing

Very happy with how Matt from DrainWorks resolved my clogged drain. He was patient and very careful not to make a mess by laying down a waterproof cloth. He provided a walkthrough while he showed me how to remove the plastic pipe. Detected the clog (10' down the pipe) while snaking. He did some extra work addressing a light leak at the bottom of the pipe.

Called for a service call on a Thursday, and they sent Christopher to my home on Friday
Came on time
Was incredibly informative, and explained everything that he was doing, and as well, everything that needed to be done
Was not rushed, answered all our questions and gave great service advice for maintaining the sinks and drains
Christopher is a real pro, thanks!

This was a very daunting project: all the sanitary pipes were to be unexpectedly replaced in our basement and part of our driveway. This meant breaking the concrete floor and a lot of mess - and all without time to empty the basement. Jim, Armondo and Eugene and his team were great. Eugene carefully worked around all our things and made great efforts to keep the mess to a minimum. They also made excellent suggestions - and really went the extra mile on this difficult job. Very professional and thoughtful team.

Update: We had Chris in on Aug 14 to fix an unrelated problem that we had put off for a while: replacing two sets of stubborn faucets. One faucet set was quite corroded. Chris has fixed various faucets for us in the past and he is always thoughtful and meticulous, a professional who makes every effort to make sure the job is done up to his (and our) high standards. Thanks again.

Drainworks provided a detailed quote for the job. We were given various options which allowed us to make an informed decision. The camera system allowed us to see the blockage. We have used Drainworks in the past and, once again, we were satisfied with their services. The staff was professional. The work is guaranteed and they got the job done on time.

I had drain works out for a little under two hours to help with the water supply line that had burst because the prior occupants did not winterize properly. About 2 feet of copper piping was replaced along with a water shutoff valve, so not a whole lot in the way of materials. So in my mind I have maybe $50-$70 in parts and 2 hours worth of labor which if you want to call it $100/$125hr should put the cost around $250-$320. I was initially quoted $384 but ended up getting charged $545.79 because there was a secondary hole in the line that may or may not have been there to begin with. My problem with this is not so much the quality of work but the value for the money especially now that I think about it the extra $100 charged for the second holdback in the line. Below are pictures of the work.

Had two amazing experiences with DrainWorks and Chris Léger and can't recommend them enough. Super clean work, very knowledgeable and incredibly courteous and professional.

The first time, we had a bathroom sink that rusted out to the point that the entire cold water handle broke off in my hand. Couldn't fix it myself so I called DrainWorks. DrainWorks sent Chris Léger and he did an amazingly thorough and expert job of installing a completely new tap/faucet combo. He suggested I change out the drain/trap combo leading into wall as well as he could see that it was starting to rust out but I opted to not do it to save cost. Bad idea, because exactly as Chris predicted it might, the drain/trap combo broke about 3 months later, creating a giant leak.

So, we had DrainWorks/Chris come back a second time to replace the drain/trap and all the piping going to the wall. He did an equally amazing job the second time around and never even said "I told you so" :)

I first hired DrainWorks in July 2016 re new backwater valve and replacement trap etc. They were so helpful from the get go, very informative, took the time to show me when they were inspecting the pipes with their snake camera, and review things with me, applied for the required permit, and even assisted with my application to the City for a partial rebate. The work was done in a couple days, and they left the property very neat and tidy. Armando showed me that I would also need to replace the drain pipes in a relatively short while but for the time being they flushed them.

Then in June 2017 they came back and replaced 20 feet outside drain pipe from the house to the City line, and 45 additional feet of drain pipe under the house, which included digging several feet below the foundation, along with plugging up the previous drain and putting in two new drains, all of this done in less than 3 days. Again, when they were finished, the entire property inside and out was left in immaculate shape.

While the work was in progress, Armando was by the house each day, sometimes more than once, to inspect as the job was being done and answer any questions I had. He was also a phone call away at any time, day or night.

Plumbing woes can be very stressful. These guys are consummate professionals. I highly recommend them.

We had several leaking faucets. Chris came, explained everything, provided an estimate, and performed the work expertly. We knew exactly when Chris was arriving because J.P. called in advance to let us know.

Even though they are not cheap, I recommend Drain Works.

We have used Drainworks before so knew that while they are reliable and professional and a well-respected brand, you pay for the privilege and convenience. However, they charge you for the visit and to provide the quote so once they are in your home, you feel obligated to use them. Plus who wants to go through to hassle of finding another plumber and scheduling another day for the work to be done. The absolutely outrageous cost for the replacement of one kitchen faucet and one bathroom faucet was nearly $1K - and that's labour only! Based on previous experiences with them this is a huge price increase. We will never use or recommend them again.

I called Drainworks in the morning asking for Chris, as he done work for us before. Within a short time, Chris arrives to inspect the problem. He gave a quick and accurate assessment and provided us with quotes for installing a new washroom.

He was professional, extremely knowledgable and finish the installation quickly. I would recommend Chris and DrainWorks to anyone thinking of doing any sort of plumbing for their home.