Drain Works Plumbing

I've hired Drainworks 2-3 times over the last 10 years and have always been satisfied. This time, there was a suspicious smell in the basement, which was not clearly or only a drain smell. Armando came and scoped the drains. He located an old cleanout that had been improperly sealed and rocks (!) inside a drain. He suspected a broken cast iron pipe and recommended that we dig up at and around that location. Lo and behold, there was no cracked drain but 2 open drains that had never been capped and from which smells and rodents could come out under a raised floor. DW removed the old drains, reconfigured them properly and closed up. It's been less than a week but the problem is solved and the smell gone. This was a complex and unusual situation for which I was grateful to have retained experienced professionals with good judgment. As always, the work was performed when agreed and at the agreed price.

I have been using Drainworks for at least 10 years and have always been very happy with their professionalism and expertise. Most recently we had problems with three toilets. William got us an early appointment on a cancellation and Jim dealt with the problem toilets - one fixed, two replaced. He came across an unexpected root presence under the basement toilet so the job was larger than expected, requiring pipes to be replaced, but the work was done well and in a very timely way.

Beware of cost. Review CAREFULLY what you sign. Apparently it doesn't matter what you understand the price is. If you don't read the document, you may be in for a surprise as I was. What was originally suppose to be a $69 fee to visually inspect the work that needed to be done, turned into what I thought was a $179 fee to open up the drywall to really look at it. I agreed to $179, but it was actually $179 per hour!! So, it cost me over $300 for them to just give me a quote. What makes it worse is that I had just spent $8000 on floor drains with them in the basement. I questioned the price when I handed over the credit card but I paid it regardless thinking that I could resolve it with the office. Not so. When I called the company to dispute this, they said "you signed the paper", why was I saying this after the fact (fyi: I said it to the service guy when I saw the amount on the cc machine but being a nice person I just accepted it at the time with the intention to speak to the office). Totally unimpressed with this. They won't apply this amount to the cost to do the work (which would have been the case if I only paid the $69 which I was told when they booked the appt). The quote to do the work is $1500 plus I still have to pay the $300. This paid fee won't be deducted from the cost of the work. Had I not done any previous work with them I may not be so angry about this, but since I had just given them a lot of business, I find this crazy. They said that they may be able to do something if I proceed with the work but in my opinion, they should reimburse me the disputed amount regardless. This does not make me want to do any further work with them. This is really unfortunate as I was happy with the drain work that they did in the basement, but very unhappy with how they handled this situation. So triple check what you are agreeing to.

DrainWorks saved the day for me after my sink backed up before a family dinner. I was home alone with my two kids but felt very comfortable. The price was given upfront, I never felt pressured and they were friendly and helpful. I'd definitely recommend!!

Our toilets and other fixtures were not draining properly, and we had William come in to inspect. He explained probable causes and explained methods of how to solve the problem. He used a camera/scope to find the location of the blockage in the basement. We arranged for a their team to come later in the week, to excavate part of the basement floor and replace the damaged area. Extra problems were found, and they fairly added to the cost of the work. They left the house clean, and quickly had everything back in place within the time they predicted. I never felt pressured, misled, or overcharged. Their team communicates with each other and are well co-ordianted. I would recommend Drainworks to anyone with plumbing problems.

I have used Drainworks before and have been always very satisfied with their courteous and professional service. I had a major sewer backup and they arrived promptly and worked very hard to replace the existing old pipe in as quick as possible so we could continue to live in the house. I would always recommend you call Drainworks first!

The service start to finish was nothing short of impressive and I'd go as far to stay incredible. From the very start Drainworks made it easy. I dealt with J.P who was fantastic and ended up calling me a couple days after I booked and got a plumber in to me 2 days early.
The plumber -Chris- that arrived provided some of the best customer service I've ever had. He was friendly, polite, professional and obviously extremely competent. He went straight to work but was giving me clear feedback on the problems he suspected and the costs associated with checking the surface vs. under panels to confirm it. Once that was complete he gave me a clear, written quote and revised total before moving ahead to make sure I was comfortable with everything. He got everything replaced in the basement, the outside faucet re-winterized, left clear instructions on seasonal upkeep and even provided a referral for some unrelated reno work in my bathroom. It was truly above and beyond service.
Once he was done in the basement he looked at the bathroom sink (I hadn't even remembered to tell them beforehand it had an issue, too) and got that fixed for me, too. I received tremendous value for the money spent and couldn't be happier with the results. I will definitely be using Drainworks again and would strongly recommend them to anyone in need. Judging by my experience with Chris and J.P plus seeing the results of their work I can say without a doubt you'll be more than satisfied with their technical abilities and their genuine and sincere customer service.

We contacted DrainWorks after a sewer backup. After an immediate camera scoping and assessment, they were able to start working within 3 days, and the digging, pipe replacement and refill was completed in a single day. Because the digging around a shared pipe had to be done mostly on our neighbour's property, we appreciated that the crew made a special effort to take apart the concrete steps in a way that allowed them to be replaced almost exactly as they were (which our neighbours were not expecting and were relieved to see). Armando followed up on the work a day later and gave a full camera inspection right out to the city line to show the quality of the work.

Long overdue review from Dec of last year. Our bathroom started to backup a week before we had guests over for Christmas. From the initial diagnosis of the problem to finishing the job that includes excavating the basement foundation to find the ROOT (almost 2 meters worth of roots) of the problem, it took 2 days (this happen over a weekend too!). Armando walked us through the entire process, explaining everything that he had found and gave us all of the options. In addition, his team made sure to have the rest of my home well protected during the entire process. By the time they left, it did not even look like we had a plumbing problem happened at all. We were very impressed with the service and work performed. Will not hesitate to call if we had problems in the future.

Paul and Johnny did great job in my house. They gave great service! Really recommend! About 2 hrs work.
Also they are very friendly and polite. Very satified with their service.