Drain Works Plumbing

Its too bad we needed more than one visit to get it right but now we have our new dual flush Caroma Sydney toilet (better for environment) and it is the right one. (Our kids asked if it flushed the opposite way like they do in Australia ;)

Just recently I had Drainworks come and fix a guest bathroom in our home. The job they did was exceptional. As the saying goes when it rains it pours. No sooner was the guest bathroom shower fixed by Drainworks, our master bathroom shower became dysfunctional. Once again I called Drainworks and this time they had to replace the master shower faucets which were about 20 years old with a brand new up-to-date shower system. What a great job. Chris really knows his work and is a pleasure to have come into the home to work on a job. We were up and working that same day. If ever in doubt call Drainworks. They are reliable, knowledgeable and trustworthy.

We had a drain back up into the basement and caused quite a mess. Drainworks came in to take a look. They snaked the drain and descovered it was blocked by tree roots. I was pleasantly suprised with the service we recieved. Customer service was #1 right from the start. We spoke with William to book the service. He explained in detail that a service guy would be out and that we would get a call when the service man was on route to our house and that everystep would be explained to us and that the charge would be up front and to the penny with no added charges once the price wos agreed upon. I was notified that the service man, Mike, was on his way and he showed up in about 20-30 mins Immediately Mike put me at ease with his personable attitude and took care to respect our house, putting booties over his shoes and covering the equipment so there was no mess being dragged through our house. Over all Drainworks took what had the potential of being a highly stressful situation and making it a pleasent managable experience. Drainworks will be my compony of choice if we need such services in future and we will,for sure,be reccomending Drainworks to our friends. Thanks .

I hired Drainworks Etobicoke to diagnose a funny smell in my basement that I suspected was coming from the drains. Not only was drainworks upfront about their pricing, but they figured out the problem the first time they came to look at the basement. They gave me a quote as well as a couple of options for fixing the problem. Drainworks also come out the same day that I called them. Other plummers I called for quotes didn't even return my calls. Some plumbers wanted to figure out the problem by fixing it in stages, charging me each time they came out until the problem was figured out. I think that I paid a fair price to replace the floor drain and a portion of the drainage pipe in the concrete floor that had been clogged with tree roots. After replacing this plumbing the smell in my basement is gone and I am very happy with the work that they did. They also have very friendly and knowledgeable technicians. I would hire Drainworks for any future plumbing.

I knew just what Moen parts I wanted, the Drainworks guy gave me a satisfactory quote, ordered the parts in a timely manner, and installed them in a full day of work. They even installed under-vanity taps as a courtesy, without even asking! Now I have "power showers" and enjoy the feel of good plumbing. All throughout, their manner was highly professional--even cleaning up after themselves (not every tradesmen do that!).

I also appreciated the Senior's discount, and the ability to pay with my debit card. That tells me that Drainworks is a "with-it" outfit!

When I discovered I had to replace my clay pipes I was concerned, although I knew it had to be done. Although it was not cheap, and I assume if you shop around you may be able to get the job done for a little bit cheaper, I doubt you will receive the customer service that was provided by this company.

Drainworks walked me through the process step by step and was professional every step of the way. When I had questions, they were quick to answer and understood that this was something I had not planned to do originally, and was a little overwhelmed by the scope of the job. When all was said and done, I think they did an excellent job in just a matter of days. They cleaned up after they were done and followed up to make sure there were no problems.

I would definitely recommend them to anyone who asks.

We discovered a sewage backup in our basement washroom-- within half an hour of calling Drainworks, they were on the scene! Mike Dunn and team were incredibly courteous, professional and kept us informed of the problem and the work required to fix the immediate problem (blockage) and put in long term solution (replace the old clay trap with 2 PVC cleanouts.

Everything was done in a professional manner from start to finish. I would recommend Drainworks. Very good work. Excellent quality all around. A bit expensive but you get what you pay for.

They were very quick and professional. Did a thorough job and answered all our questions. Followed up after the job was done and even came back to show us with the camera that the pipes had been cleared and remained cleared. Explained the bill in detail and overall did a wonderful job. We would use them again and recommend them highly.

I spoke to William at Drainworks when our bathtub drip became a serious issue with hot water running non-stop. William did not have an appointment available for a few days but he called back with a new apointment that afternoon, after making a few calls without my prompting. Chris Leger was the plumber who came in the afternoon. He explained the problem fully, answered many (many!) of my questions patiently, provided a quote for the work he recommended in writing and waited politely as I privately discussed options with my husband. When we agreed to the work he did it on the spot. It took him about 3hrs to replace the bathtub faucets and shower components (unfortunately there was no quick fix and the wall had to be broken into) and he did the job carefully without cracking tiles. He was professional and friendly and we are very happy with the work performed. No surprises . And he cleaned up after himself, leaving me no mess to clean up!