We had a drain back up into the basement and caused quite a mess. Drainworks came in to take a look. They snaked the drain and descovered it was blocked by tree roots. I was pleasantly suprised with the service we recieved. Customer service was #1 right from the start. We spoke with William to book the service. He explained in detail that a service guy would be out and that we would get a call when the service man was on route to our house and that everystep would be explained to us and that the charge would be up front and to the penny with no added charges once the price wos agreed upon. I was notified that the service man, Mike, was on his way and he showed up in about 20-30 mins Immediately Mike put me at ease with his personable attitude and took care to respect our house, putting booties over his shoes and covering the equipment so there was no mess being dragged through our house. Over all Drainworks took what had the potential of being a highly stressful situation and making it a pleasent managable experience. Drainworks will be my compony of choice if we need such services in future and we will,for sure,be reccomending Drainworks to our friends. Thanks .
- Approximate cost of services:
- $200.00
- Company Response
**Thanks** It was an absolute pleasure reading your review. We are so happy that you shared this experience and were satisfied from start to finish with the service you received. It is especially rewarding to read that we took a highly stressful situation and made it a pleasant manageable one. We thank you in advance for any referrals you make on our behalf and we look forward to being the plumbing and drain service providers you rely on.