Dodds Garage Door Systems Inc.

I'm extremely disappointed with Dodds Garage Doors and their poor customer service and quality of doors. I specifically recommended Dodds Garage Doors to my senior citizen parents and to fellow friends and family members because of their good online reviews, specifically from the BBB and because of their advertisement about being one of the best in the industry and providing a warranty on their garage doors. Throughout the years we have had several offers from other companies to install a new garage door at a much cheaper and reasonable price however, because of my insistence that Dodd’s Garage Doors would provide a better product and service we ended up purchasing a new garage door with them at an almost $1300 dollar price tag. Recently, much to my surprise our garage door cable came loose and one of the wheels on the doors came out of the bolt. I immediately called Dodds Garage Doors to get it fixed. I was told that we did not get the “platinum” door package and therefore were not eligible for the guarantee. The door is hardly three years old and I was not made aware of this provision when I first purchased the door with Dodds. Then I was told that in order to even get a service person to even come and look at the issue they would charge us roughly $87+ and that does not include the parts and service charge. This is totally unreasonable, especially given the fact that the installation was clearly faulty if the bolts just slid out of holes and one of the wires came loose. They would not even have to purchase any parts; just put the darn thing back together again. Dodds Garage Door does not care about their customers at all and don’t honour their agreements. They also actively promote false advertising. I do not recommend them and will let everyone I know that this company provides false advertising and awful products and ridiculously high prices. Don’t go with this company. Get your garage door from another cheaper and better provider.

Had a few rollers loose on my garage door, and a bolt missing from the opener itself. Called Dodds and set up an appointment very fast. Dan came and did all the needed work in 30 minutes or less. He got the job done and things are good as new again. Highly recommended, thanks so much.

Fixed my tenant's garage door quickly and efficiently, for a reasonable price. Allowed me to pay for the service afterwards over the phone. Anna in the office is very personable and helpful. All in all, very easy! Will definitely use them again.

Installer was on time and installation was efficiently completed and the job site was left clean. Very satisfied with Dodd’s customer service from all involved including the sales, office administration and installation teams

My husband and I had a really nice garage door installed by doods. They were fast and friendly and would recommend them. Sales and Customer service were great as well.

One garage door off tracks. Turns out that it wasn’t anchored correctly. Went above and beyond to repair by cutting additional 2 x 4 anchor. Also repaired second garage door on brink of failure. Very happy with work and professionalism.

I have heard the radio ads from Dodds Garage Doors for years, finally decided it's time to replace the 15 year old "Builder Special" press board garage doors that is rotting away in certain areas, it also rattled and creaked every time it is opened/closed.

After researching other brands and comparative shopping, Dodds Garage Doors had the noticeably better installed price for the Garaga Acadia series door with thermo pane windows. It turns out the quoted price was a bit under the correct price in my favor, however Allan from Dodds stood behind his initial quote without any attempt to revise the pricing, this gave me the confidence with the integrity of the organization.

The installation was arranged approx. one month after signing the order to proceed, the installation was done quickly, although I did notice during the installation the bottom plastic U-channel used to hold the seal in place was wavy, this appears to have come from Garaga factory, the installation continued as it is a minor aesthetic issue which can be easily rectified with new parts at a later date.

As well the Garaga factory installation instruction called up a special bracket due to the width and weight of the door, it was not provided for the installation.

The new U-channel, the special bracket and installation of the new parts took some time to coordinate, however it was eventually completed a few months later.

I am very satisfied with the new Garaga door installed by Dodds Garage Doors about 5 months ago, it continues to operate reliably, smoothly and quietly even reusing the 15 year old garage door opener, the great looks also put a big smile on my face every time I pull up on my driveway!!

Yes I would recommend Dodds Garage Doors.

Great service, on time, nice quality and installation, highly recommend. Delivered as promised and when promised. Sales person explained every detail and recommend the best for my house. I will recommend this company

We had a 45 year old door and spring system that needed replacing. The new door was installed in about 1/2 hour! I’m sorry we waited so long ! If I’d known it would be this easy and so nice I would have done it years ago. The new door is gorgeous. We got the plain front with 4 windows across the top, it updated the look of the house immediately and made the residence look really rich. The windows are nice to have as it makes the area breath and look lighter and more spacious. I’d recommend getting windows on garage door, it’s nicer than a chunky closed in look.

From start to finish, one of the best companies I have ever dealt with. Great office staff! The gentleman that came out for the quote, as well as the installer were fantastic and answered all of my questions. I also didn’t have to wait long for the door to come in! Highly recommended!