Dodds Garage Door Systems Inc.

I'm extremely disappointed with Dodds Garage Doors and their poor customer service and quality of doors. I specifically recommended Dodds Garage Doors to my senior citizen parents and to fellow friends and family members because of their good online reviews, specifically from the BBB and because of their advertisement about being one of the best in the industry and providing a warranty on their garage doors. Throughout the years we have had several offers from other companies to install a new garage door at a much cheaper and reasonable price however, because of my insistence that Dodd’s Garage Doors would provide a better product and service we ended up purchasing a new garage door with them at an almost $1300 dollar price tag. Recently, much to my surprise our garage door cable came loose and one of the wheels on the doors came out of the bolt. I immediately called Dodds Garage Doors to get it fixed. I was told that we did not get the “platinum” door package and therefore were not eligible for the guarantee. The door is hardly three years old and I was not made aware of this provision when I first purchased the door with Dodds. Then I was told that in order to even get a service person to even come and look at the issue they would charge us roughly $87+ and that does not include the parts and service charge. This is totally unreasonable, especially given the fact that the installation was clearly faulty if the bolts just slid out of holes and one of the wires came loose. They would not even have to purchase any parts; just put the darn thing back together again. Dodds Garage Door does not care about their customers at all and don’t honour their agreements. They also actively promote false advertising. I do not recommend them and will let everyone I know that this company provides false advertising and awful products and ridiculously high prices. Don’t go with this company. Get your garage door from another cheaper and better provider.