Dodds Garage Door Systems Inc.

John, a service rep for Dodds, is a master installer and a born teacher with great patience and the ability to give directions clearly. He just visited 2 homes in our family to make adjustments to our garage doors. My husband and I followed him around with pen and paper, and we were given simple, point form lessons on how to troubleshoot and operate our doors when minor problems occur. To find such superb customer service is a rarity. I am not surprised to hear from Dodds that John trains their new employees. A company is only as good as its follow-up customer service. Dodds is indeed fortunate to have such a sterling employee. And we were fortunate to get him! Another benefit to us was that there was a wire that had been shorting out in the mechanism in one of the doors. We were delighted that the charge for one of the service calls was cancelled. Our family now has 3 garage doors running perfectly. Thank you Dodds.

Update #2: Dodd's came back last week and undertook the repairs as promised. I am very satisfied with the quality of the work in the repair and the personal attention I received from the owner Len Dubowitz to rectify what was initially a poor experience in after sales service. I upgraded the score to a 9 and if I had not had to escalate this over a number of months, they would have got a perfect score.

Update # 1: This review published above certainly got the attention of the owner Len. He immediately acknowledged that they dropped the ball, made no excuses and has offered to fix the caulking problem as soon as the weather permits. He also offered to fix the aluminum cap at no charge where I damaged it with my car. That was completely my fault and I expected to pay for that but Len graciously insisted on picking up the tab given the problems we have had over the last four months. On that basis, I have upgraded my rating. When the job is finally done, I expect to upgrade it again because overall the product is very good and the sales service was very good as well.

Lovely garage doors. Good sales service. After care service has been horrible. I have called Stan in the service department for almost 4 months to redo a badly executed caulking job around the aluminum cap on the garage door frame. He has promised to come by personally numerous times and to call me back. In spite of two e-mails with photo evidence of the poor job and now 7 conversations with Stan, he has not shown up in spite of repeated reassurances from him to do so.

Before I write this review I must state that I am in no way related to or part of the Dodds Door Company in any way.

Needing a new garage door for the first time and fairly new to TO. I really did not know where to go. I started with the big box stores but was concerned with the quality.

While looking into garage doors on the internet out of nowhere popped up Dodds Doors, no offence to anyone at Dodds but a name I had never heard of. Being the type of person who does not like a never ending quest for anything I want to purchase, I called Dodds immediately.

The initial person i spoke to was aware of everything that had to do with garage doors, initially i was hoping he was going to be the person who would come to my house but that did not happen. The next day a gentleman called Michael Saiet came to my house and i immediately found that he was very knowledgable about the subject at hand...v ery interested and motivated to do the right thing for me.

I wanted to get a 7 foot garage door out of necessity, my old garage door was 6 foot 6 inches and that did not give us the ability to park our business vehicle in the garage (big truck) however I would have to do some minor preliminery work. Not knowing what kind of door to pick Michael looked at the house and came up with a couple of suggestions one of which I picked and am very happy with.

I have been around for awhile and have dealt with my share of contractors who make promises and in the end they are never kept.
As I recently told a friend of mine Dodds Doors was one of the few experiences I have had in my life where what was promised was definately delivered.

The sales associate was a 10 out of 10

Installers were a 10 out of 10. A few touch ups were required but dealt with promptly by the company.

My advice to anyone needing a quality garage door ... do not make a decision before contacting Dodds Doors and speaking with Michael Saiet.

Wayne Scott
Toronto Ontario

Good afternoon John Paul,
This email is to let you know about one of your customer service reps, whose name is Angela.
We bought a garage door from you early in the new year and we kept having issues with the door not opening; and Angela worked them out very quickly. She had someone at our house to fix the problem right away.
We were also looking for a keypad and Angela went the extra mile and personally delivered it to our house. This is what we call excellent customer service.
Angela is a true champion that takes Customer Service to another level and should be recognized.
Thank you.
Regards
Mario and Sharon Ros

Dodds performed a maintenance service call: as they do every 2 or 3 years. They called to confirm the appointment and the serviceman was there right on time. The servicemen, Art, was thorough, polite, and very professional. He explained everything he did before performing the task. Thank you

Dodds did a perfect job on our garage door & opener replacement from the first visit for the selection & quote to the flawless installation of all hardware & electronics of the new equipment. They also took away all of my old materials & left the garage completely clean & clear. Altogether, a very easy & professional company to deal with.

We called Dodd's and spoke to a very reassuring Alan at 11:00 on a Saturday morning. We were desperate to get access to our garage, and Alan was immediately and completely supportive.
In less than an hour after calling, we had someone at our home fixing the door (we needed a new spring and new cables). Perez also suggested we might consider replacing the cables on our other garage door, that was of the same age and use, and we took him up on his thoughtful, pressure-less offer.
We are COMPLETELY thrilled with the service from Dodd's Garage Door Systems - from our first interaction on the phone, the helpful advice we received, the timely and polite service and the very reasonable prices, especially given that it was the weekend.
This is a wonderful company who truly understands customer service.

My garage door ended up only opening about 1 foot off the ground and was stuck there. Realizing this was quite out of my league I checked some reviews and contacted Dodds. They were back to me within the day and booked a service call within my chosen time window. Joe showed up on time and was very polite and knowledgeable. He saw that I had a broken spring in my door hence why it would not move. He recommended replacing both springs as they were the same age and I agreed. He also fixed my attempt at fixing the garage door opener wiring and realigned the safety lasers that were wired incorrectly by the previous owners. I felt bad as he was working in a closed garage in next to 50 degree heat. I priced out the work online and Dodds was very reasonable and the work was done quickly and professionally. This kind of work can be very dangerous if not done right as the springs are holding back hundreds of pounds and if they snap you could be seriously injured, I would definitely recommend Dodds for Garage door service. Homestars did not steer me wrong.

I called Dodds on a Friday before the long weekend because our garage door was acting up. They sent someone within the hour, who totally took apart the garage door, and reinstalled the hardware properly. The technician was extremely efficient, and very, very, polite. I am very glad I called Dodd's to do the service!