I decided to ask Dodds Garage doors to install a new garage door for me. Though the installation of the garage door was OK, the re-fixing of the existing garage door opener was a total mess. At one end the technician removed a part of the dry wall and at the other end he screwed the mechanism into the ceiling without finding where the studs were. He kept drilling holes hoping to find a stud. Within two days the garage door opener detached from the ceiling. The service person who came to fix it was not professional in the least. He kept drilling holes and then finally used 6 inch screws which were drilled at a slant thus cracking the existing light mount. When I contacted the office they said they would send someone to look into the matter but till date (almost 6 weeks ) no one has showed up. I find it strange that technicians are sent out without stud finders.
Following my review on Homestars.com , I was contacted by the President of Dodds Garage doors. He arranged to send a technician to attend to my grievance. The technician came and patched up and rectified the earlier work that was done to my satisfaction. Though I am satisfied with the job done, it is sad that the President had to intervene to get the job done. Departmental heads should be more responsible in attending to customers grievances
- Approximate cost of services:
- $1,600.00
- Company Response
Thank you for this review Bruno and we do apologise for not getting this right in the first instance. At DODDS our job is never done until you are completely satisfied.