Dodds Garage Door Systems Inc.

I needed new garage doors as the ones the builder installed was rotting at her bottom and I wasn't sure it would survive another winter.

I got quotes from a number of different companies and also got a referral from a neighbour who had used Dodds for their doors. Dodds had the best price for the Garaga doors I chose by almost 15%.

The ordering process was smooth as Antony came by at the scheduled time and answered all my questions. The doors arrived from the manufacturer and an installation date was set, all within the 6 week time estimate that I was told when I placed the order.

Installation date came and the installer was actually early and was in and out in about 3 hours.

I did have a few issues but were corrected.

1 - The spring bar brackets that came from the manufacturer was not the right ones for my door. The installer had other parts on his truck which he installed which meant we didn't have to reschedule. But the brackets were different, so I have 2 types of brackets, one on my left door and a different one on my right door.

2 - 1/2 inch gap between the weather stripping and the door which let in cold air. I called Dodds the day after the doors were installed and was told someone would call to schedule a visit. 2 weeks after that, I called again and was told the manufacturer? will call me to come out to take a look. Another 2 weeks go by and I called again, and spoke to Angie who was very helpful and had some one come out 2 days later and repaired the gap.

3 - One of the weather stripping is bent, probably from when it was shipped. The service man said he had 2 new weather stripping, but they're different from the ones that I have. He did say I have a year warranty on the parts so I'll probably wait until the spring before calling back to have the weather stripping replaced.

Overall, I'm very happy with the quality and look of the doors. It was 5C out today, with a wind chill of -2C and inside the garage, it was 11.5C so I would say the R12 Garaga doors are providing better insulation than the wooden doors the builder put in.

I would recommend Dodds but did take one star off for the issues with the weather stripping and having to call 3x to get someone to finally come out. I will update this review in the spring when the weather stripping is replaced.