Smooth like butter. This is how I would describe our experience from beginning to end.
After over 20 years, our garage door finally had it. We decided to call Dodd's for a quote because I have seen their trucks around and knew they are one of more established companies around.
The sales person showed up on time and gave us great information and showed us quality products.
Our door was manufactured and ready to install in time that was promised (2 weeks), and deaing with the office to arrange the installation time was quick and simple.
The installer came at the time promised and I had the pleasure to watch his work, which took over 3 hours. Even in a scorching heat (over 30 degrees and probably hotter in the garage), he didn't cut any corners. He even adjusted our door opener, which previous installer from a different company obviously messed up little on.
After the installation, the installer pointed out few minor scratches on our black garage door (I wouldn't have noticed if he didn't mention it). It probably happened during transit. He made a note on our work order and told me someone from the office will fix it.
A few days later, someone from the office came with couple of small bottles touch up paint. He spent 15-20 minutes touching up every little scratches on our door and left me with an extra bottle.
Dealing with the office - Smooth
Dealing with the sales person - Smooth
Deaing with the installer - Smooth
After service - Smooth
Our new garage door? - Smooth like butter!
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you very much for this great review Howard. The only surprise in buying a garage door from DODDS is that there are no surprises. You will always get the door that you need at the price it was quoted. Your door will be installed with great care and professionalism and DODDS people will always treat you and your home with the respect that you deserve.