On May 1st made an agreement with this company for my 16X7 PU insulated new garage door with insulated glasses on it and sidemount opener. They said 3.5-4 weeks but came to install on July 4th. Unfortunately the door was shorter of its height, wrong door came to me. They said another 1-1.5 month and I canceled the same day they paid my 1,400$ deposit. on August 21.
- Approximate cost of services:
- $3,500.00
- Company Response
We have reviewed this situation and wish to apologize to Mr. Tan. Quite simply we dropped the ball. Our factory shipped the wrong size door and after we notified our estimator he did not convey to head office that the customer had decided to cancel the order. The customer's refund was credited to his visa on August 12 the day after it came to our attention and the customer was notified thereof the same day. This was 4 days prior to the customer posting the above review? For the record credit card companies can take up to 30 days to post a credit to a holders' card, a factor that is totally beyond our control. We would never knowingly withhold a refund to a client and our record speaks for itself.