Reviews


First Review

0/10

I ordered Ecotech Windows Doors 1 entry door, 1 side basement door and 1 garage side entry door(hopefully not garage door). Ecotech installed me them 2 months late, said because of manufacturer Cobra Doors 2000 Ltd., OK... I can easily see the light coming from outside when the entry and side basement doors are closed, you can insert your smallest finger between the entry door and its frame when closed. The door locks are very little touching the frame. I wanted an insulated, secure door but very disappointed with these doors. Never order this company's doors, do not waste your money. My 11 windows installation was made 1.5 month late because of late delivery of these doors, Ecotech installed the windows but still awaited 2 more weeks for doors installation. On doors installation day, when unpacking, the entry door was damaged from its closing side and side basement door had white paint on outside brown side because inside colour was white. 6 weeks later somebody came from Cobra and fixed the paint, damage. When installing the storm door, entry door was short to put it because there was an opening between the main door and the storm. Installer wanted to put a thinner wood but I refused. 7-10 days later he came with the right size wood, made an attachment to the new entry door because Cobra manufactured this part short. What else I can tell? What a custom made entry door with storm door!!!!! My wife showed this opening to their technician, he said this door is short of its width about 7-8mm. Then I called Cobra but they told they are manufacturer, call Ecotech. I called Ecotech but still waiting, no information. Be far from Cobra Doors wherever you see.

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
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0/10

On May 1st made an agreement with this company for my 16X7 PU insulated new garage door with insulated glasses on it and sidemount opener. They said 3.5-4 weeks but came to install on July 4th. Unfortunately the door was shorter of its height, wrong door came to me. They said another 1-1.5 month and I canceled the same day they paid my 1,400$ deposit. on August 21.

Approximate cost of services:
$3,500.00
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Company Response

We have reviewed this situation and wish to apologize to Mr. Tan. Quite simply we dropped the ball. Our factory shipped the wrong size door and after we notified our estimator he did not convey to head office that the customer had decided to cancel the order. The customer's refund was credited to his visa on August 12 the day after it came to our attention and the customer was notified thereof the same day. This was 4 days prior to the customer posting the above review? For the record credit card companies can take up to 30 days to post a credit to a holders' card, a factor that is totally beyond our control. We would never knowingly withhold a refund to a client and our record speaks for itself.