Dodds Doors, professional all the way.
It's a bit of a complicated story, but first let's say the the garage door installation went well and the door looks and operates perfectly.
Now for the brief story. We ordered a garage door from Dodds since our previous door was long past its "best before date".
One option with the order was to add "capping" which adds a white aluminum cap over the new wood that was required to frame the new door. Since the all the existing trim on our house was painted wood, we decided not to include the capping ($425 + tax). When a customer chooses not to have capping, Dodds would send "finished" wood for the installer to use for the frame. This is wood that would be paintable. That's not what happened. Instead Dodds sent "rough" wood not recalling that capping was not chosen. Of course the installer used what was provided and we now had a frame with wood that could not be painted and so we had no choice but to get the capping. Dodds agreed that it was their error and absorbed the full cost of the capping. We appreciate Dodds professionalism in this regard.
If having a company deal with isues professionally is important to you, I suggest you choose Dodds Doors.
Thank you Chris for your help and understanding.
- Approximate cost of services:
- $425.00