Cozy World Inc.

Fred and the team are courteous and listen to your problems, trying to address them as best as possible with Lennox technology and the experience of their installers. 10/10 times they pick up the phone or get back to you about the missed call, very important for emergencies/issues/questions. Got the SLP98V furnace and it is quiet and heating the home well. Highly recommended

Furnace broke shortly after Christmas so needless to say it was an emergency. Called Cozy World since it had great reviews on Homestars. I spoke to Boris and he was able to come out within an hour to give a quote. Boris was wonderful. He took the time to explain in detail the different options for furnace and how they work.

The price from Cozy World was very reasonable. I got a quote from the company I rent my hot water heater from and it was $1000 more and for an inferior furnace. This hot water heater company spent the entire time trying to sell me on renting the furnace (for twice the cost in the long run) instead of telling me anything about the furnace. With Cozy World I got the top of the line high efficiency Lennox furnace with a WiFi-enabled touchscreen thermostat.

Boris was able to schedule replacement by next morning. Massoud and his partner came the next morning at 9 am as promised and were very courteous and professional. They told me it would take 5 hours and it took exactly that. They did a great job cleaning up after they were done. They even hooked up my existing furnace humidifier so that the humidity in my house could be controlled by my thermostat. It was some top notch installation work. I must commend those gentlemen.

My family loves our new furnace. It does a better job of circulating the air around our house and there's no more endless cycles of too hot and too cold. It will also save me money in the long run with it's
98% efficiency rating and modulating mode. It works so well that we actually turn the heat lower than before and the entire house still feels warm.

Afterwards Boris followed up to make sure everything was to my satisfaction. He even took care of filling out the paper work to get the rebate from the government and also a rebate from Lennox saving me more money.

Cozy World far exceeded my expectations and would not hesitate to recommend these guys to my friends and family.

Cozy World Inc.staff was very efficient in replacing my old furnace. Within a short time of my call, Boris (sales rep) arrived. He thoroughly explained the different types of Lennox furnaces and the work needed to be done and the reasons why.(ie.the types of pipes that were now required to replace the old pipes and the location of installation). I am very happy that the installation team ( Kam & Yashar ) was also able to come on such short notice (next morning). They were pleasant and professional and did an excellent job
installing the new furnace. They took the old furnace and outdated pipes with them, leaving my place neat and clean. I appreciate Boris arranging the rebate paperwork for me. I am very happy with the
job done by Cozy World Inc. and would highly recommend Cozy World Inc..
Ed S.

I phoned Cozy World in the afternoon looking to book a seasonal maintenance service call. Within an hour I had an appointment booked for that evening! Sina, the tech that was sent over was professional, knowledgeable, and friendly. I will be sure to call Cozy World for any future maintenance or new install in the future. Very impressed!

We are so happy to have gone with Cozy World for our new furnace and AC install. Their quote was cheaper than two other well-known HVAC installers in our area and based on previous HomeStar reviews, we decided to go ahead with Boris and his team. The installers showed up on time, worked straight for 12 hours and got both installed in the same day. The quality of the work was superb. The install team identified an existing problem with a duct joint going up to our second floor during the install and fixed it at no extra cost. They also spent a substantial amount of time creating a solid, inconspicuous base for our AC so that we could put new patio stones around it and no one would see the base. Could not be happier with outcome. Absolutely no issues with either unit in the six months since the install.

After having our old furnace "red tagged" due to a crack in the heat exchanger, we decided it was time to invest in a new unit. Boris arrived to inspect and explain my options more thoroughly than any of the other companies we had called - his knowledge of HVAC systems is second to none. Boris's crew arrived after the holidays and installed both the new furnace and AC unit on the same day. We were thrilled with the experience from beginning to end; honest, reputable, professional and a first-rate installation job. Would not hesitate to recommend Boris and Cozy World to anyone looking for HVAC work.

Hi, just wanted to post my experience with Cozy World. We bought a new furnace and A/C back in October/2016. The purchase process was really straight forward from the beginning. Boris, the sales rep, was very responsive and knowledgeable on their products and so was able to advice on what we needed for our home. The installation crew was also very professional. I was at home and could see their attention to the detail. They were also very open and answered all of my questions/concerns. I remember making a comment that the old A/C was making a vibration on one of my house's walls and later they had put some rubber pads on the new one to avoid a similar problem. I really appreciated the extra effort since I did not really request it.
Overall it was a great experience from throughout the process.
Ed Tavares, Aurora, ON

Our A/C unit broke in the heat of summer, and Boris was recommended to me by a co-worker. We sourced opinions and quotes from a few different companies both large and small, and settled on going with Cozy World and Boris who first sent a technician same day to assess the issue and attempt to repair our unit (and was so disappointed that he was unable to do so that he did not charge us for his time). Boris followed up to assess the unit himself and it was determined that the unit needed to be replaced. Boris gave a fair price and the work was completed quickly and on schedule. The installation crew forgot to provide our unit cover but after a couple of communications directly to Boris, he personally dropped off the cover a few weeks later.

One expectation to manage if you are replacing your A/C unit is that larger companies will be able to replace it much more quickly than a smaller company like Cozy World, due to their larger size and scale of operations (more trucks, more crews, etc.) -- however their prices will also reflect their larger scope. The larger companies we consulted would've been able to replace our unit the following day, but it would've cost twice as much if not more to do so. Agreeing to go with Cozy World meant we needed to wait a week as that was the earliest they could install our unit, but we paid much much less and are happy with both the performance of the new unit as well as the servicing we received from Boris and his team at Cozy World. All in all, it was frustratingly uncomfortable in our house as we awaited the installation, but in the end it was worth it.

After seeing all the strong positive reviews for Cozy World, they definitely live up to it. My parent's old furnace went down the night before an extreme cold alert. I spoke with Boris and he attentively arranged for one of his technicians (Ray) to assess. Within a few hours Ray arrived and diligently repaired. We both noted it was nearly a 20-yr old furnace and would eventually need to be replaced. Boris will be the first person I'd call to quote a replacement in the new year. He even graciously followed up with a text to ensure my parents had heat for their home! Small details.

I'd highly recommend and would consider doing business with again!

We needed to replace our old Lennox furnace and Carrier air conditioner in our residence some three months or so ago. I brought in a number of contractors, but I clicked with Fred and decided to have Cozy World do the job. They did a very clean and professional job with the installation and have had nothing to complain about so far. The EL296V High-Efficiency, Two-Stage Gas Furnace we got is very quiet and have not had any issues in the 3 months or so we have been using it. We will get a chance to run the AC in the summer.

Due to my satisfaction with their professionalism and clean installation, I had them install a new furnace and air conditioner to my rental house as well just a little more than a week ago. That do was done very well and we are happy with the installation and the furnace has been functioning well.

I would definitely recommend this Cozy World to anyone.