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UPDATE: After reading my initial, Fred immediately reached out to me and offered a resolution. After they received the replacement part, the technician came the next business day to install it. In addition to replacing the compressor, the technician thoroughly checked the rest of the system and noted that the fan speeds were too high and returned it to the factory settings. I'm still uncertain about what happened with my AC unit, but it doesn't matter. What DOES matter is that Cozy World was quick to respond, and I received great customer service from Fred. I was reminded of why we decided to work with Cozy World in the first place. Original Review: We got our AC and furnace installed by Cozy World about 5 years ago. Everything about the installation experience was 10/10. I have already wrote a review for the installation service. This review is for the maintenance service. A year ago (April 2023)our AC unit stopped blowing cold air. We called Cozy World for service and they were quickly able to identify the issue was a leak in the coils. So we got the coils replaced under warranty and paid for the labor. In April 2024, Since the coil replacement was warrantied for a year, I called Cozy World for a routine maintenance/check up to ensure that everything was running to spec. The technician was at my place for about half an hour, and told me that everything was working as it should. When I turned on my AC for the first time this season, I noticed that the AC wasn't running efficiently (the air from the vents wasn't that cold). I called Cozy World to follow up since the technician said everything was working to spec. Since Cozy World wanted to charge me to have the technician come out again, I deceived to get another opinion. And, I am glad that I did. The technician from the other company spent 3 hours taking various readings and checking components. Turns out when the coils were replaced, they overfilled the AC unit with refrigerant which ultimately damaged by compressor. I am not sure what measurements or readings were done during my maintenance, but I am surprised that the technician wasn't able to identify the over charged AC unit or that my delta temperatures were below specs.

I obtained a few quotes to replace my furnace and A/C unit. Cozy World was not the cheapest, but was reasonably priced. What made me ultimately decide on Cozy World was how responsive and accommodating Farhad was. He is always accessible by phone or text, he showed up on time to our appointment, and was very thorough in explaining the options. Saeed installed both our furnace and A/C. He did a great job moving the A/C unit from the back of the house to the side of the house. All of the piping and cabling was neatly managed and looked very professional. After he was done, he took some time to explain the work that he did as well as potential issues I should look out for. You could tell that Saeed took pride in his work. I would highly recommend Cozy World for the great customer service and quality of work.

We are very happy with our new backyard. Professionalism: From the initial quote to follow up questions after the work was completed, John was always available and extremely diligent at answering any question we had throughout the process (and we had a lot of questions). Project Recommendations: We are not the most decisive people, but John was able to prove recommendations on the layout and the materials of our backyard project. He took into consideration our budget, as well as how we would be using our backyard. We wanted a low maintenance space to entertain our guests, and it turned out better than we could have imagined. Workmanship: Action Home Services is a very hard working team, that takes pride in their work. This comes through in their high quality of work. Clean up: They stored their equipment in our garage during the project. After they left, they garage was just as clean as before they came. Our only complaint was that there was some mud left on our sidewalk and drive way, and even some on our neighbors drive way. Overall, we are really happy with the work done by Action Home Services and would recommend them.