We'd been a long term customer of Clark Basement Systems with an installation going back 10 years. We have done consistent annual maintenance every single year.
This summer, we had a storm with an extended power outage and the battery backup pump failed to move any water, requiring me to hand bail the sump pit. I get it, old equipment can fail, but I believe they should have been more proactive on replacing old components (which we did on the most recent service).
However, the battery is also old and I was told to go procure and install my own replacement. I expect the company to maintain their system -- including procurement and installation of any replacement components. I feel like we've been left to our own devices here, which is not something I appreciate for something so important.
I am not faulting our service tech who has been consistently reliable and has done excellent work over the years. But I do feel somewhat abandoned by Groundworks.
- Approximate cost of services:
- $1,600.00
- Company Response
We're glad our team was able to show you an great experience and appreciate your review. We have informed Management about your concerns about the batteries - Groundworks