Chouinard Bros Roofing

Chouinard reshingled my roof and redid the eavestroughs in 2008. In 2012 I had wind damage and Chouinard came out to repair the blown off shinges for $150. On a Monday in April 2014, after what I would describe as a mild wind and rain storm (gusts up to 93 km/hour according to Environment Canada), the roof lost large sections of shingles and leaking ensued. Chouinard does not make after hours emergency so I had another company tarp and weather-proof it. I called Chouinard the next day and explained the extent of the damage and two days later (Thursday) someone came out late in the day. They did not bring enough shingles to patch the roof so they left leaving the roof as is. I asked if I would be rescheduled and he could not tell me. I called again the next day and was told it was my fault I did not inform them how many shingles were needed, though I am sure I did mention it to them. Besides, what was I supposed to do? Climb up and count? I was promised a call by the end of the day as it was now Friday, however, no call came. In total, I paid another company $750 do have the weather proofing and repair work done. I finally received a call from the manager the next week and she agreed to reimburse me $125. Most of the workers at Chouinard are sub-contractors and it is hard to speak to anyone who is willing to take ownership. My roof was still under warranty, and though it does not cover "wind" damage, I could easily say that my roof is one of the relatively newer ones on my street and I was on the only one to have any damage over that last few years. You can see the extent from the pictures.