I would never use this company again. Poor workmanship, poor supervision. Rude! Left a lot of nails all over my yard. Did not install step flashing. When I had water pouring into my kitchen, they came and repaired, but did not check the other side. The next year, I had water pouring into my dining room. Same problem!
Rude and ignorant customer service.
25 year shingles were curling and extremely damaged after 9 years. When I asked about warranty, Michelle wanted to charge me $75.00 to send someone out to subit warranty claim. No guarantee that the warranty claim would be honoured. The next year, the customer service gal was very surpirsed that there was a charge and agreed to do it for free. I wasted a year which then cost me money.
Warning!!!! Don't use this company
- Approximate cost of services:
- $6,000.00
- Company Response
My apologies for your bad experience. Chouinard Bros prides itself on excellent customer service. There is a charge when a customer has a warranty claim submitted as the amount is returned by the manufacturer to the homeowner. In fact this should not have cost anything as the $75.00 is paid back.
With regards to the nails an average home has 10000 nails on it so it is not uncommon to find some after a job is done. The information about the nails is clearly outlined in the literature given with every quote.
Most importantly IKO/CRC is in the midst of a class action law suit due to defective shingles, it is unfortunate but tens of thousands of homes have these shingles on them. We would be happy to provide guidance.