I found exactly what I wanted, but didn't realize they don't deliver so I rented a truck and crossed the city to get my items. They didn't warn me to unpack them and check them thoroughly as one of the chairs was defective when I got home. Little did I know that they expected me to get the item back to the store myself and worse, they send the item off to the manufacturer and I'm supposed to wait for the manufacturer to decide if he will replace the item. Then they send the replacement to the store and I have to go get it!!!!
Beware - if you buy anything from Chair Source, you better make them unpack it and throughly check it before you take it away. Especially if you live a fair distance away, like I do.
I don't think I have ever told anyone to avoid a store, but this would be the first. They had absolutely no care what-so-ever about the inconvenience I was put through by way of their policy. I hold them responsible for not warning me that they don't actually provide any acceptable service for a defective product they pass on to the unsuspecting consumer
- Approximate cost of services:
- $3,000.00
- Company Response
This client was given excellant service, his product arrived in a matter of days and as he had arranged for a truck and was clearly told he would have to pick up that was not an issue. He and a friend inspected the product prior to leaving our warehouse and damaged it on route. We do ask clients who are picking up product to inspect in order to avoid these issues. I did however offer him an exchange without question but required the defective product back in order to do so. This was unacceptable to him and he never returned the item for exchange.