I found exactly what I wanted, but didn't realize they don't deliver so I rented a truck and crossed the city to get my items. They didn't warn me to unpack them and check them thoroughly as one of the chairs was defective when I got home. Little did I know that they expected me to get the item back to the store myself and worse, they send the item off to the manufacturer and I'm supposed to wait for the manufacturer to decide if he will replace the item. Then they send the replacement to the store and I have to go get it!!!!
Beware - if you buy anything from Chair Source, you better make them unpack it and throughly check it before you take it away. Especially if you live a fair distance away, like I do.
I don't think I have ever told anyone to avoid a store, but this would be the first. They had absolutely no care what-so-ever about the inconvenience I was put through by way of their policy. I hold them responsible for not warning me that they don't actually provide any acceptable service for a defective product they pass on to the unsuspecting consumer