Carpet Mill

I had to have new carpet installed on my stairs (39 steps, Hollywood style). I was thrilled to find wool carpets at Carpet Mill (look natural, elegant, do not smell like plastic, and biodegradable after you throw them out in so many years). As I found a large enough wool carpet leftover for the surface area of my stairs, I also ended up buying the wool carpet at a cheaper price, almost equal to a synthetic carpet. The installation went very smooth and was very professionally done. I am very satisfied with the work and the two installers, Joe and Jason, did a great job!

Installation - okay
Customer service - poor

I had a carpet installed by this company because it was one of the few locations that is located in Toronto (vs driving to Vaughan). The experience seemed fine until I wasted the better part of my day waiting for their installer.

The first issue is that the installer did not show up during the agreed upon time and it was not until late within the appointment that the Carpet Mill office called me telling me that they had somebody call in sick that day. We had to reschedule (which costed me more time off work = more hours I had to make up later). We rescheduled for later during the day and STILL, the installer did not show up. I called the Carpet Mill back and they told me that the installer would be about an hour late. Finally the installer showed up and the time that he told me that it would take to install was twice that of what the office told me. I ended up losing more time at home waiting for the installers to finish. It wasn't until my contractor put the baseboards in that I realized that the carpet installer did not do a great job cutting the underpad - there is one small section that is too low and my contractor suggests that this is the case because the underpad was not cut cleanly (i.e. 95% good, 5% bad but I can still see that 5% section).

I think it's completely double standard that I have to uphold my end of the appointment but the company can get away with not abiding by the agreed upon time.

They did say 'sorry' over the phone. If this is good enough for you, I guess you can use this company. I think it's a dirty business practice.

This has been one of the very worst customer service experiences I have ever had. From start to finishing dealing with the Carpet Mill has been a nightmare. The good reviews on here must be from their fmaily and friends.

We were having the laminate in our kitchen replaced to preparing to sell our home. We went into Carpet Mill and picked the floor we wanted, placed a deposit, and booked a time. Shortly afterwards one of their staff came to check the measurements. This man was incredibly rude and even cut a hole in our exisiting laminate (which we were eventually charged extra to repair.) After this the manager Lindsay called us to inform us that the he did not have a enough of the flooring we already put a deposit on- and we would need to come pick out something more expensive. Turned out the "measure guy" was putting the laminate in places we has not asked for (behind fridge and stove) but by this point they sold the flooring we put a deposit on.

When the installers came they immediately started yelling at me when I opened the door. Screaming that I was responsible for their parking (we have street parking- this is downtown Toronto) and were extremely hostile and threatned to leave.

The installation of the floor was very poorly done. Air bubbles, crinckles- just awful. In fact when we attempted tp put that fridge and stove back the floor bunched and tore because the skim coating had not been done properly. Carpet Mill took no responsibility for this and charged us an astronimical fee to fix this. The air bubbles and crinckles were not fixed of course.

I would caution anyone from using this very sleazy company. Work is poor and they find underhanded ways to increase your costs.

Despite its name, this company does more than carpets. Ivan spent A LOT of time with us and was not afraid to give his opinion - which was great because it helped us narrow the wide selection and have a good understanding of the product we were buying. Marcelino did a great job installing the flooring and went above and beyond. We started with one floor one year then eventually changed the three remaining floors the following year. Great service and reasonable prices. I have recommended them to friends. A hidden gem.

We have been going to Carpet Mill for many years now because of their excellent selection and service. Despite their somewhat out-of-the-way location, it seems that many designers also rely on Carpet Mill. They always seem to have a good selection of teh most popular colours and styles in stock as well as great selection of high quality remnants (ranging fro small to very large sizes). They are extremely accomodating and helpful in making selections and installation is prompt and professional.

The Carpet Mill consistently offers exceptional customer service, competitive pricing and professional installation. I've used them for projects big and small and have never been disappointed. Whether it's a large wall-to-wall installation or a custom area rug on a tight deadline, it's always a pleasure dealing with Ivan and the team at the Carpet Mill.

I am very impressed by the high degree of professionalism shown by the whole Carpet Mill team. From picking out the flooring through to measuring, delivery and installation, it was a family affair and I'm so glad that my first renovation experience was with them.

The floors look great! Thank you for making my home that much more appealing to live in.

I had looked all over Toronto for value priced wool carpet for one bedroom. Carpet Mill has an extensive selection of top quality 'ends' and I found a great product. The service and installation were also top. I will be back.