Carpet Mill

Carpet & Rug Retailers
Toronto ON M4K 3H9
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Reviews for Carpet Mill

Average customer rating:
9.1 10 (34 reviews)

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JustineT
JustineT
1 review Toronto, ON
10/10

Excellent work on a wood floor installation

We had an excellent experience with Carpet Mill from the start to finish of our wood flooring project. Every team member - sales representative, Ali; estimator, Costa and the installer Marcelino - was professional, courteous and highly experienced.
We were beyond happy with the work completed by Marcelino. He was extremely considerate throughout the entire process in order to minimize disruption to the household (we were particularly grateful for this with small children at home), ensuring the place was as clean as possible at the end of every day. He communicated any potential issues, ensuring we were aware of how things were progressing and professionally navigated any technical troubleshooting that was needed. The new wood floors look amazing and we will be going back to Carpet Mill for new projects. Thank you!

Approximate cost of services:
$20,000.00
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MaddyMp in Toronto
MaddyMp in Toronto
2 reviews Toronto, ON
10/10

High quality flooring

We recently purchased laminate flooring for our home renovation from the Carpet Mill. In all of our interactions from initial inquiry, to purchase, to installation, we found every representative to be knowledgeable, professional and courteous. We are very pleased with the outcome of the installation and with the installer in particular. He took great care with the installation, working quickly and with minimal mess. We will definitely choose Carpet Mill again for future flooring needs.

Approximate cost of services:
$10,000.00
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Sherrie in Old Toronto
Sherrie in Old Toronto
5 reviews Toronto, ON
8/10

Carpet for our lift

We were very happy with the Carpet Mill. They were very helpful in choosing our Carpet and had it installed very quickly. The only issue we had is that the installers charge $400 extra because the estimator didn’t tell them there were a few pieces of furniture that had to be moved around. They were too big to remove from the room. Other than that we are quite pleased with everything.

Approximate cost of services:
$3,000.00
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Kevin Bellefontaine in Toronto
Kevin Bellefontaine in Toronto
3 reviews Toronto, ON
10/10

Carpet installation

Working with Carpet Mill has always been great. Just purchased and had wool carpeting on our stairs. The installer, Al, was a master and his years of experience certainly showed. The installation is flawless and working with Carpet Mill is certainly not the kind of service you would get a big box store. 5 star experience.

Approximate cost of services:
$1,800.00
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Private User
Private User
Private User reviews Toronto, ON
9/10

Carpet installation for our bedroom

It was our first time using this Carpet Installation service. Guys from Carpet Mill came out right away and did such a great job. They helped us to save our money and time. Prices are reasonable. Thank you!

Approximate cost of services:
$1,300.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Great selection, excellent service

Lots of parking right in front, as advertised. The store is very clean and offers a great selection of area rugs. The staff is very courteous. Ivan is very customer friendly and offers help without breathing down your neck.

Approximate cost of services:
$400.00
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Marina in Old Toronto
Marina in Old Toronto
2 reviews Toronto, ON
10/10

Great service in store to carpet install and beautiful product

In case you don't read the whole review I want to first state that I am very discerning when it comes to design and am very happy with the workmanship and quality of the product. I was shopping around for wool carpeting for a while. When I went into Carpet Mill I was impressed with their selection and was glad they also sold wood flooring as I was considering that option as well. I ended up going with a remanent wool carpet for two staircases and landings. In store Ivan provide me with good advice, he was clear with the procedure, followed up with my questions, and providing the documentation required by my condo board in a timely manner. I appreciated their flexibility- that they could come one week to remove the old carpet and return the following week so that I could paint the wood trim in between. As a single woman I think it is good to share that I felt comfortable with everyone that stepped into my home, from the estimator to the installers. The installers Al and Nasser were not only professional they were prompt, considerate and dedicated to doing the job well. I appreciated that they ensured that the stairs were safe for walking on after the carpet was removed and before new carpet was installed the following week, and how they addressed oddities of the space, plus worked with a carpet that had a linear pattern which I would think is more challenging to work with than a plain carpet. Now I have a beautiful carpeting tailored to my staircase. Thank you Carpet Mill.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Marina, thank you for reviewing our work. We really appreciate it and remain at your disposal if we may be of any assistance in the future!

Susan Chalcraft in Toronto
Susan Chalcraft in Toronto
1 review Toronto, ON
10/10

Carpet installation

We went to Carpet Mill for carpet for our master bedroom, guest bedroom, family room, and stairs. The service we received was top of the line in every way. From Jeff Snow who came to our home to measure precisely what we needed, and ordered the product. As soon as it came in he informed me of dates available to install.
The two gentlemen that came to install the carpet were so very professional, they took a real pride in their work, and took their time to to a firstclass job. One of the carpets we had chosen was a difficult one to work with but they were fantastic. I would not hesitate to recommend this company to our friends or clients. The next time we need any flooring done it will be with this company.

Approximate cost of services:
$14,000.00
2 of 2 people found this review helpful.
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Company Response

Dear Susan,

Thank you for the kind words. It was a real pleasure working with you! You are right, the installers take an almighty pride in their work and your comment is particularly important for them! Many thanks again!

smitty in Toronto
smitty in Toronto
2 reviews Toronto, ON
1/10

Hardwood flooring - installation

We hired Carpet Mill for the removal of parquet and installation of new hardwood in our main floor. The removal of the old floor revealed that the original subfloor was very uneven and sloped dramatically downwards in the dining room. Carpet Mill came to give an additional quote on how much it would cost to ensure the new floor was just as level as the parquet had been. The installer was absolutely terrible. He had an incredibly lax attitude, rushed through the job and did not take our concerns seriously. He also did a completely shoddy job on leveling the floor.... so much so that there was a full inch differential left in two spots. Our general contractor expressed total shock at what a poor install job Carpet Mill had done. Because of timing of bookings on other work, we did not have the option of having him tear it the installed hardwood, ordering more wood and redoing it all. Instead we will now have to live with a floor that slopes (and feels sloped) that never used to feel sloped and with baseboards that are two totally different heights at different ends of the room. I have never been more disappointed in the quality of a tradesperson. If you use Carpet Mill, never use them to install. I asked for a discount, which they offered only on the minimal charge they quoted to level the floor (a paltry $150). What Carpet Mill has failed to compensate is the damage (perhaps even on resale) of having a sloped floor. I've written to Carpet Mill about this matter, never have I received an apology or any compensation for the damages related to the sloped floor. Will never use them again.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

We would like to offer this response after making several attempts to contact this customer before and after the publication of this review.
We measured the job site and provided, as part of our quote, a charge for removal of two existing floors—a layer of parquet and a layer of plywood that were visible to the eye at the time of measurement. After removing the two layers, our installer found there were two additional layers that required removal, for which we gave the customer a separate quote. However, the customer hired their contractor for that removal and we were called in to inspect the original sub floor which was sloping towards the kitchen approximately 3’ from the wall. We provided a quote for leveling this area only. The customer never asked to have the entire floor leveled, but was only concerned with this small area adjacent to the kitchen, the charge for which was $125.00 + tax. The leveling of the entire floor would have cost $700.00 + tax.
The installer leveled the floor in the specified area adjacent to the kitchen and installed new plywood throughout. However, the customer was not satisfied with the leveling job. In addition, the customer suggested that the grain of the wood planks she received was not consistent with the grain of the sample she had seen at the store. A Carpet Mill representative went out to inspect the job along with a sales representative of the hardwood manufacturer. As a result, the manufacturer determined that the grain of the wood installed was consistent with the grain of the sample. This inspection also revealed that the kitchen wall was not 100% level.
The customer’s contractor had installed the baseboard and according to the customer, the contractor would have to spend extra time and material to re-install the same baseboard flush with the floor. Therefore we credited the $125.00 leveling charge, plus $266.25 for the contractor to install the baseboards, totaling $391.25.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carpet Mill

Carpet Mill is the company to call if you are looking for Carpet & Rug Retailers, Floor Retailers, Floor Laying & Refinishing, Carpet Installers Whether you are thinking of resurfacing one room, a set of stairs or your entire home, we’ll help you find the right product for the job. ...
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