Brothers Plumbing Ltd

Plumbing
Toronto ON M6N 2Y8
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Plumbing
Brothers Plumbing Ltd
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72%

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Reviews for Brothers Plumbing Ltd

Average customer rating:
8.1 10 (202 reviews)

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Nick from Toronto
Nick from Toronto
1 review Toronto, ON
10/10

Bathroom leak

I have a rental property and had some issues with a burst pipe, which left my property without water due to having to shut off the main line until this issue was resolved. After contacting a couple plumbing company's and being told they would be able to come within 24-48 hrs I came across brothers plumbing. Tony was very helpful and polite and insured me he would have some one out to address and hopefully solve the issue that day. His guys came that day and resolved the issue and had water flowing by dinner time. I was very impressed with the service he provided and as well that his guys left the place tidy and were very helpful. I will be saving the number and calling you for all my future plumbing needs. Thanks again

Approximate cost of services:
$800.00
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Company Response

Thank you for your review. We are always trying our best to service our customers in a timely manner. We train our servicemen to do a professional job in a timely manner so that we can service as many customers as possible.

Barry in Seaton Village
Barry in Seaton Village
5 reviews Toronto, ON
0/10

Plumbing

We had a problem with gradually decreasing water pressure in the house. We asked if someone would come to diagnose the problem. We were told there would be a price for a service call. We said ok, but just in case the plumber can't find the water pressure problem, then we also have a faucet we need replaced. So we would like the faucet replaced. When he came, the guy said that for the water pressure we should call the city about it. About the faucet, it would involve more work than just unscrewing the old one, so it will cost $700. We declined. So we got absolutely nothing but still had to pay for the call.

Approximate cost of services:
$175.00
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Company Response

Thank you for your review. We do charge a service fee to investigate plumbing issues. Regarding the poor pressure, after investigating the water service if it is determined that the pipes are fine, the pressure can only be improved on the city side. That would explain the reason to call the city. After seeing what type of faucet was to be replaced a price was given to do the job. The price would be the price agreed to, and the service call would be waived. As the job was not agreed to, the service call was charged.

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Pipe Replacement

A couple of years back Brothers Plumbing replaced all our drainage piping leading to city sewers. This major project was lead by Kevin at Brothers. Kevin was friendly, professional and answered all of our questions patiently. The crew that did the work was experienced, exercised diligence, common sense and professional workmanship. I would recommend both Brothers Plumbing and Kevin in a heart beat!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the feedback. We have been doing drains for over 40 years and are always looking for ways to improve. We use the latest equipment available to make the job smoothly and with the least disruption for the client.

hanwong from Toronto
hanwong from Toronto
6 reviews Toronto, ON
9/10

replaced burst pipe and new drywall and vent

We need a good, honest plumber to keep up with the inevitable repairs that go with cranky old houses and Brothers Plumbing has served us well especially the calm front office people who have held our hands on more than one harrowing occasion from sewage pipe backup clogged from city tree root growth, burst water pipes in recent winters, main valve changes, bathroom installations. The prices are not the least expensive but the price and company are reasonable, they arrive on time , they clean up ,they are polite and care about their work . We'll use them again and again.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your review. We have been serving the Toronto area for 50 years and we are constantly training our staff to provide the best service to our customers as possible. Nice to get positive feedback, it inspires us to continue our efforts.

Maureen from Toronto
Maureen from Toronto
1 review Toronto, ON
10/10

Broken pipe in kitchen

My Mom asked me to pass on her comments regarding your employee Kevin. She was very impressed with his neatness, calmness and efficiency. He is an asset to your company.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for your review. We are always training our servicemen to better service the customer. Happy to hear it's getting results.

Bethany Rae from Toronto
Bethany Rae from Toronto
1 review Toronto, ON
2/10

Fixing a burst pipe

A pipe burst in the back addition to my house and my basement flooded. I turned off the water main for the house and called Brothers because their ad was the first I saw in the Yellow Pages. It took three hours for a plumber to arrive, although I don't really blame the company for that as I know they were very busy helping many other people in the same situation. Kevin was professional and seemed competent and efficient. I have no real complaint about the service itself. My one complaint is about the price: $960.50 for about an hour's work. I had another burst pipe back in 2007 and that time whatever company I used sent two plumbers and charged me about $250. Yes, there is such a thing as inflation, but it's not that high, and I got one plumber instead of two. It's outrageous that I should have been charged nearly $1000 for an hour's work by a company located within a few blocks of my house. And I felt very much taken advantage of because I was not in a situation where I could afford to wait and shop around for a better price - I needed to be able to turn the water back on. Though I'm planning on doing a bathroom, kitchen, and laundry room renovation in the next several years, Brothers will not get any of that business from me, and I will not recommend them to anyone. Instead, I'll be looking for a company that charges a fair price instead of extorting as much as they can get from a desperate customer.

Approximate cost of services:
$960.50
1 of 1 people found this review helpful.
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Company Response

We appreciate your comments. We are sorry you did not like the price for the work done, but the price is told to the customer before we do the work and we have to get a go ahead before we do any work. We are constantly checking that our prices are competitive and adjust them accordingly. We are pleased that you were happy with the service. We charge by the job and not by the hour, as each job is different the price of a job done 8 years ago cannot be compared to the job done this time.

S from Toronto
S from Toronto
1 review Toronto, ON
0/10

Clogged Drain

Wow, 500 dollars to spend 5 minutes snaking a drain? how do you justify that and not tell people in advance that is how you charge, won't call them again.

Approximate cost of services:
$500.00
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Company Response

Thank you for your review. We appreciate all reviews good or bad as it helps us to better service our customers. We charge by the job and not by the hour. the charges are always agreed to before we do any work. As to the amount of time our serviceman was there our GPS records show he was there for 1.5 hours. although this does not affect the cost of the service.

john migicovsky from Toronto
john migicovsky from Toronto
1 review Toronto, ON
10/10

plumbing

We have been customers of Brothers Plumbing for many years and have found them to be professional and thorough. They are very responsive and helpful to all our plumbing concerns.

Approximate cost of services:
$200.00
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Company Response

Thanks for your continued loyalty John

Barbara from Toronto from Toronto
Barbara from Toronto from Toronto
1 review Toronto, ON
0/10

Plumbing

These guys did 2 small jobs in less than 20 minutes and charged over $550. They messed up the drain pipe on my dishwasher so I needed to hire an appliance repair to do a reinstall. They were unresponsive when I requested compensation for the dishwasher issue. I do not recommend them.

Approximate cost of services:
$600.00
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Company Response

We price our work by the job and not by the hour. We always give our customers the price and get approval before we do any work.
We guarantee our work , so if this dishwasher drain issue was related to our work, we would have fixed it at no charge. Unfortunately the customer did not give us enough information to determine who it was. Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers. Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing ...
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