A pipe burst in the back addition to my house and my basement flooded. I turned off the water main for the house and called Brothers because their ad was the first I saw in the Yellow Pages. It took three hours for a plumber to arrive, although I don't really blame the company for that as I know they were very busy helping many other people in the same situation. Kevin was professional and seemed competent and efficient. I have no real complaint about the service itself. My one complaint is about the price: $960.50 for about an hour's work. I had another burst pipe back in 2007 and that time whatever company I used sent two plumbers and charged me about $250. Yes, there is such a thing as inflation, but it's not that high, and I got one plumber instead of two. It's outrageous that I should have been charged nearly $1000 for an hour's work by a company located within a few blocks of my house. And I felt very much taken advantage of because I was not in a situation where I could afford to wait and shop around for a better price - I needed to be able to turn the water back on. Though I'm planning on doing a bathroom, kitchen, and laundry room renovation in the next several years, Brothers will not get any of that business from me, and I will not recommend them to anyone. Instead, I'll be looking for a company that charges a fair price instead of extorting as much as they can get from a desperate customer.