A pipe burst in the back addition to my house and my basement flooded. I turned off the water main for the house and called Brothers because their ad was the first I saw in the Yellow Pages. It took three hours for a plumber to arrive, although I don't really blame the company for that as I know they were very busy helping many other people in the same situation. Kevin was professional and seemed competent and efficient. I have no real complaint about the service itself. My one complaint is about the price: $960.50 for about an hour's work. I had another burst pipe back in 2007 and that time whatever company I used sent two plumbers and charged me about $250. Yes, there is such a thing as inflation, but it's not that high, and I got one plumber instead of two. It's outrageous that I should have been charged nearly $1000 for an hour's work by a company located within a few blocks of my house. And I felt very much taken advantage of because I was not in a situation where I could afford to wait and shop around for a better price - I needed to be able to turn the water back on. Though I'm planning on doing a bathroom, kitchen, and laundry room renovation in the next several years, Brothers will not get any of that business from me, and I will not recommend them to anyone. Instead, I'll be looking for a company that charges a fair price instead of extorting as much as they can get from a desperate customer.
- Approximate cost of services:
- $960.50
- Company Response
We appreciate your comments. We are sorry you did not like the price for the work done, but the price is told to the customer before we do the work and we have to get a go ahead before we do any work. We are constantly checking that our prices are competitive and adjust them accordingly. We are pleased that you were happy with the service. We charge by the job and not by the hour, as each job is different the price of a job done 8 years ago cannot be compared to the job done this time.