Purchased bedroom, dining, living furniture
Loved the couch in the showroom and opted to buy most of what we needed there.
couch $1799
6x dining chairs $150/ea
queen bed/tallboy/nighttables $1500
The salesman on the floor was pleasant but the sales manager made me feel patronized without my husband.
Items were 2 weeks late and 1 dining chair was broken beyond repair and one drawer in the high boy was defective/broken. Rather promptly they sent out a technician to take photos and confirm that replacement was necessary. A month passed with no call to confirm replacement date. Several calls to Scarborough store to ask WHERE stuff was was met with the response..."we'll call you" 6 MONTHS LATER I placed a much angrier call only to find that it was now IN. We asked to pick the items up at the original store of purchase on Dundas/Mississauga. They were to call and let us know it arrived and didn't. Finally we called and discovered it was there for a week. Upon arrival at the store we found they had not sent the right chair model and the wrong drawer was replaced!!! They even had PICTURES!!!! I outright told the store manager that we would be taking these items off their showroom floor and they complied. Never again going to shop at Arrow!
- Approximate cost of services:
- $4,500.00