Arrow Furniture

My family and I have bought several pieces from Arrow. Our first couch and loveseat set was purchased 5 years ago with the protection plan. The set is still in good condition but the protection plan is not worth buying. We needed the set cleaned which is covered but after months of trying we were not able to get in touch. I would even suggest that the company managing the protection plan (it's a 3rd party not managed by arrow) may not even exist. For this 1st purchase, overall quality of set, I would rate an 8.
However, one year ago, we bought a new house and needed a huge couch to fill a new room. I have never spent this much money on a couch before but it looked so good in the showroom I fell in love and paid $4000 (plus a dining table for $1000).
Within a few months, the couch was sagging, pillows were leaking feathers everywhere, had lost their shape beyond repair; the couch looked like something you would find discarded on the side of the road. Fast forward to today, and 10 months of trying to work with Arrow on some sort of resolution, I have gotten nothing. In fact the latest communication suggested that a year later I should expect 'normal wear and tear' (as mentioned, issues started at month 2 which is when the attempts to resolve started). I suspect the delays in response, the transferring to other departments, the inability to locate my purchase history... were all ploys in an attempt (successfully!) to avert responsibility.
So here we are, given up the fight (congrats Arrow, you won!) and are on the hunt for a new sectional that seats 6 at another furniture store. This is the first bad review I have ever written and I hate hurting any business during these hard economic times but I need to warm honest, hard working families not to buy from these folks.

I had an excellent experience at Arrow Furniture.
I went in looking for a new TV stand and had looked on line initially to choose the one I wanted.
My venture into the store was to see how well made it was. I wasn't disappointed!
I would recommend this company to friends and will definitely go back when I need to replace other items. I saw many things I liked!

Arrow furniture is a one stop shop with fabulous selection, exceptional service and great prices.
Our living room and bedrooms are all furnished from Arrow furniture.
Thank you helping us make our home looks so beautiful!

I have used arrow furniture several times. Every time they impressed me more! Izzy is the best and the customer service is unbeaten.

Excellent customer service and great collection of the products. The sales rep Gurpreet is really knowledgeable and helped us find the furniture of our choice. Definitely recommend the place to everyone

My family recently visited the Arrow Furniture store in Toronto. We were looking for a high quality, reasonably priced sofa for our family to enjoy. I have to say, we struck gold with an amazing sectional and excellent service in the store and the follow up delivery was perfect. This says a lot these days.

The delivery staff were professional, courteous and respectful of our new house.

I can say enough about our experience. I can easily recommend Arrow to anyone looking for furniture. You will not be disappointed.

Jennifer was amazing to work with. She looked out for our best interest and helped with design/colour choice that will be suitable. I highly recommend Jennifer as the go to person if you are looking to buy new furniture.

Amazing service from all levels of staff. I was able to find everything needed to furnish my new apartment. The manager had the best recommendations to help my space looking amazing.

Title: Extremely Disappointed with Arrow Furniture's Lack of Delivery and Empty Promises

Rating:

My experience with Arrow Furniture, particularly the Mississauga branch, has been nothing short of a nightmare. I made a significant purchase for my daughter's bedroom as a special birthday gift, expecting a smooth and timely delivery. Unfortunately, what followed was a series of broken promises, delays, and empty assurances that have left me extremely frustrated and disappointed.

At the time of purchase, most of the items I selected were supposedly in stock. The sales representative assured me that I would receive two deliveries: the first in early June and the second once the remaining items became available. Excited and hopeful, I eagerly awaited the delivery dates, only to be continuously let down.

Now, we find ourselves well into mid-July, and not a single item has been delivered. Multiple calls to their customer support have been met with little to no assistance or concrete information. The branch manager, whom I have spoken to on several occasions, has repeatedly offered empty promises and excuses, but has failed to deliver on any of them.

What deeply concerns me is the complete lack of accountability and transparency from Arrow Furniture. They seem to have no regard for the importance of keeping customers informed and up-to-date on their order status. Each time I reach out for an update, I am met with vague responses and no clear resolution in sight.

The absence of effective communication has caused significant inconvenience and distress. The birthday gift I had planned for my daughter has been delayed indefinitely, leaving her disappointed and me feeling utterly helpless. It is disheartening to witness such a lack of professionalism and customer care from a company that claims to prioritize customer satisfaction.

Furthermore, the lack of empathy and understanding from the branch manager has been truly disconcerting. Instead of taking ownership of the situation and actively working towards a resolution, I have been met with empty promises and little action. It is clear that Arrow Furniture fails to grasp the importance of delivering on their commitments and valuing their customers' time and trust.

In conclusion, I strongly advise against purchasing from Arrow Furniture, particularly the Mississauga branch. Their inability to fulfill promises, provide timely deliveries, and offer satisfactory customer service has left me deeply dissatisfied. Save yourself the frustration, disappointment, and potential inconvenience by seeking out a more reliable and customer-focused furniture provider. The worst experience of my life

We bought bedroom furniture at the Arrow store in Brampton. Our sales lady, Gurpreet Kaur was so knowledgeable, courteous and kind during the entire experience.
She answered all our questions and kept us updated with notices about our delivery and set up time and date. It was a pleasure meeting Gurpreet and working with her to ensure an enjoyable and successful purchase.
The guys who delivered and set up our furniture were also outstanding. They were very polite and worked diligently setting up everything perfectly.
Thanks again to Arrow Furniture in Brampton and especially Gurpreet at the store and Patrick and Akiel for delivery and set up. Great job!
Mike and Carolyn Florio