we comparison shopped and found the best price for seemingly similar quality at Alexanians. We were told it was a popular 'in stock' carpet and nooooo problem about having it in a timely manner. This is the Guelph store.
well there was a problem finding the carpet so a two week wait and three times we arranged to be home for installation and were cancelled at the last minute with little explanation and NO apology or regret.
how can a super friendly salesman turn into a complete opposite as soon as he has your Visa Number ..............which you have to give up front and is cashed instantly............customer satisfaction not a
consideration.
the Toronto office did get back in a timely manner to this review and I changed my rating from 0 to 3 although I was promised some compensation that has not arrived. the gentleman was very apologetic and had checked my story and found it accurate and was helpful.
the compensation did arrive in a timely manner actually and when I didn't find it on email, Mike called and sent it again and was very very courteous.............I would deal with this company again (although not the Guelph store)
thank you Alexanians for good customer service----------I do appreciate it
terrible terrible service.............would never deal with these people again
- Approximate cost of services:
- $2,000.00
- Company Response
Hello Sheila, Thank you very much for taking the time to voice your comments. We take all situations very seriously and value your feedback, as it helps us improve our level of service. I would like to assure you that we are looking into this matter and hope we can some day earn back your business. Sincerely, Wendy Alexanian P.S. As a follow up Sheila, I am happy to hear that our regional manager has been in touch with you directly to help resolve this matter. Thank you once again for making us aware of your situation.