Ordered carpet for three rooms. Dissatisfied with initial installation because (i) carpet was wavy in one room, (ii) not cut straight in a closet, and (iii) tack heads up at all transition points. Installer said there was nothing they could do. Called office to discuss. Installer came back and was within 20 minutes able to correct waviness and tack heads. However, carpet being not cut straight still not resolved despite having lots of extra carpet. Previous carpet cut perfectly straight. No explanation for why this can't be done properly or done properly.
- Approximate cost of services:
- $5,000.00
- Company Response
Greetings,
Thank you for choosing Alexanians for your flooring needs. My apologies if your experience at our stores was not satisfactory. I would appreciate if you contact our head office and speak with vice pressident of operations. We take customers complains very seriously and that will help us get better.
Looking forward to speaking with you
Thanks.