Customer service above and beyond expectations
I read the reviews on this site and decided to visit Alexanian for my purchase as I noted that Allan Alexanian responded to the reviews which gave me confidence that if there were any concerns it would be addressed.
I had the best customer buying experience when I visited the Dufferin store and Akis who I realized later was the store manager assisted me. I was unsure of my needs and he provided the guidance and expertise required to assist me in making a decision. There was such a huge selection which can be confusing and Akis narrowed it down to a few items which worked well. He has the product knowledge, excellent vision and superb taste. I absolutely love the final choice.
There was a mis-communication regarding the installation and I was absolutely floored with the customer service resolution. Lenny, the Installation manager accepted responsibility for the issue which was not within his control and was very calm, professional and courteous even though I was really upset. I was quite impressed that Lenny resolved the issue to my satisfaction and it is also a wonderful reflection on the company for empowering its employees.
Kevin and Chris did a fantastic installation job. These two young men are also very professional, pleasant and excellent at their craft. As well, they cleaned up when the installation was completed.
The company also cleaned some areas rugs for me and they look so beautiful and like new. What a treat.
My heartfelt thanks to everyone involved. You guys are awesome!
- Approximate cost of services:
- $1,500.00