John

Sokol did a great job that left us very satisfied with his work. During the process he consulted with us to ensure we were in agreement with the work and that there were no issues or concerns. We added extra work to repaint the front door which we had planned to replace as the previous owner had done a terrible job in painting it. Even though we felt it was not salvageable Sokol was able to paint it and it looks like new. Sokol prefers to use a top notch paint product which we were in agreement with so that it looks better and lasts longer. We highly recommend Sokol for his work, his work ethic and the obvious pride he takes in his work.

Todd did a great job. He was very thorough and took the time to discuss any concerns I had or answer any questions. We had extra work done which included the central vac system and dryer vent which was a good thing based on what Todd found. he took the time to repair a duct that had come loose and he redid the dryer vent coil which has become crimped. Very impressive and we will use him again.

Customer service above and beyond expectations I read the reviews on this site and decided to visit Alexanian for my purchase as I noted that Allan Alexanian responded to the reviews which gave me confidence that if there were any concerns it would be addressed. I had the best customer buying experience when I visited the Dufferin store and Akis who I realized later was the store manager assisted me. I was unsure of my needs and he provided the guidance and expertise required to assist me in making a decision. There was such a huge selection which can be confusing and Akis narrowed it down to a few items which worked well. He has the product knowledge, excellent vision and superb taste. I absolutely love the final choice. There was a mis-communication regarding the installation and I was absolutely floored with the customer service resolution. Lenny, the Installation manager accepted responsibility for the issue which was not within his control and was very calm, professional and courteous even though I was really upset. I was quite impressed that Lenny resolved the issue to my satisfaction and it is also a wonderful reflection on the company for empowering its employees. Kevin and Chris did a fantastic installation job. These two young men are also very professional, pleasant and excellent at their craft. As well, they cleaned up when the installation was completed. The company also cleaned some areas rugs for me and they look so beautiful and like new. What a treat. My heartfelt thanks to everyone involved. You guys are awesome!