When I called Alexanian to arrange to clean my broadloom, several pieces of furniture, and a small oriental rug, I stressed the fact that the products they use must be fragrance-free. If not, I could provide a fragrance-free carpet cleaning product that I had used before with a commercial cleaner. The person on the phone agreed, but when the worker came, his product was scented and he refused to use my product. I called the company to complain before he started the work, but they agreed with him. I agreed to let him clean the broadloom with only steam, which worked fairly well but did not get all the spots out, and he used a little of my cleaning product on the furniture. I changed my mind about giving him the small rug to wash in their factory, not trusting that it would be fragrance-free. I would never use Alexanian again for carpet cleaning.
- Approximate cost of services:
- $450.00