Albern Home Improvements

Windows & Doors Installation & Service
Toronto ON M1P 2X9
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41%

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Reviews for Albern Home Improvements

Average customer rating:
7.3 10 (42 reviews)

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Green Acres Landscaping
Green Acres Landscaping
1 review Toronto, ON
10/10

House full of Windows

I was blown away by this company! I am a new home owner with not much experience in the renovation industry. This company was so knowledgeable and took the time to educate me on the important details to look for in quality products. I had 3 other companies come in before hand to give me quotes and not one of them took half the time to explain what I would be getting. On the day of installation, Tommy exceeded any expectations I could have had. He was very friendly, efficient, and eager to show me the installation process throughout the day. Everything was cleaned up and not an inch of dust was anywhere (which my wife greatly appreciated). I’m so happy with the outcome and the transformation of my house.

Approximate cost of services:
$10,000.00
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Yvonne in Toronto
Yvonne in Toronto
1 review Toronto, ON
10/10

Installed windows and a door

They company did excellent work. They were very professional with everything - on time, their work area was clean afterward. And many people love the door that was installed! I would definitely recommend this company to others!

Approximate cost of services:
$10,000.00
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Edward in Brampton
Edward in Brampton
1 review Brampton, ON
10/10

Double Entrance Doors and Windows

My wife and I really did our research before choosing a window and door company for our home. As soon as we walked in the doors at Albern we were made to feel like family. The whole process went so well from the beautiful showroom, knowledgeable salesman, friendly office staff and exception installation team. Thanks Albern for a job well done.

Approximate cost of services:
$20,000.00
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TC
TC
5 reviews Toronto, ON
1/10

Front entrance,storm doors, garage door, capping, shutters

I am very satisfied with the products that were installed except for the front storm door. However, there are a number of concerns that I have.
I was told that installation would start after 6 weeks. It was more like 12 weeks before work began. The installer for the garage door did an excellent job but for the rest of the project I had another installer whom I didn't feel comfortable with. The drywall at the front entrance way was damaged when he was putting in the front entrance way. He did not own up to this and repair it. He didn't put all the screws in the side storm door frame. I indicated this to him and he corrected the problem. He also did not install the push buttons for the door chimes, a small but critical issue. The wires were just left coming out the side of the entrance ways. I went down to the company office and spoke to Paul Goddard about this issue and I also arranged a second contract in which I wanted my front bay window capped. This second contract was drawn up on Nov. 23, 2009. It's now Feb. 19, 2010 and the work is still not finished. He sent a installer to do the push buttons but unfortunately this individual really did not know what he was doing. He was unable to put in the push button I had selected for the front door so I gave him an alternative. He didn't have the proper tools to install the side door push button. I gave hime one of my own screwdrivers to use and when I looked at the job he'd done the casing for the push button was all scratched up and he had put in two different screws. He replaced the one screw with the proper one after I mentioned this to him. I don't expect this kind of work from people who are supposed to be professionals. The capping for the front bay window still has not been done. Also the storm door at the front entrance has a locking latch where there is too much play between the door and the frame (about 0.25 inches). I'm not sure whether this is a design fault or whether it can be adjusted to fit more snugly. The installer for the push buttons did not know what to do about that. Finally, Paul had told me to call Albern any time if I had any concerns which of course I did, leaving messages on the answering service. I have also e-mailed the company. I have received no replies to any of the calls or the e-mail. The only way I got any service was when I and my wife drove down to their office and asked when the work was going to get started. When the first contract was completed the installer asked for the cheque for the final instalment. I was a bit surprised at this as I thought he was just an employee for the company and that one of the owners would come to see the work to make sure that it was properly done before picking up the final payment. All in all I give a B+ for the products, an A+ for the installer of the garage door, and an F for the rest of it.

Approximate cost of services:
$10,500.00
What could this company do to improve their services?
State in the contract a final date for completion. State in contract that final payment is due on satisfactory completion
Any advice to offer fellow homeowners facing a similar project?
Make sure you know who the installers are, look on site at all the work they have done for other customers and don't just look at the product.
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Nicole
Nicole
1 review Ajax, ON
10/10

Windows and Doors

I can not express how happy I am with the results of my windows and doors. I want to highly commend the Albern staff (salesman, office staff and installers) for making our purchase of windows and doors such a pleasant experience. You exceeding all of our expectations and our house looks amazing...keep up the great work!

Approximate cost of services:
$10,000.00
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Paul in Scarboro
Paul in Scarboro
3 reviews Scarborough, ON
0/10

windows and doors replaced

I thought a neighborhood company in business for more than 50 years would do good to work. WRONG! Each door and window delivered had a problem. Wrong style of glass installed, wrong size, poor installation and broken promises to fix them. You get all this for a premium price too.

The worst was when my phone calls were not returned.

Approximate cost of services:
$8,500.00
0 of 2 people found this review helpful.
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Company Response

Brent I am unaware of who you are please contact us or at least give us you full name so we can call you and try to figure out your problems. We have been in business for over 50 years and I can't say that I remember a job as bad as your stateing so please give us a chance to help you out.

Ed R in Etobicoke
Ed R in Etobicoke
1 review Etobicoke, ON
10/10

Window and glass door replacement

The sales rep was very helpful and informative. We received exactly what was ordered.
The crew came in and were very clean and respectful of the area that they were working in. The work was exceptional.

Approximate cost of services:
$4,000.00
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Company Response

On behalf of Albern windows and doors we thank you Ed for your positive review. If we can be of any further service to you please let us know here at Albern 416-291-1106. Thanks again and have a great day.

bob & betty in Scarborough
bob & betty in Scarborough
6 reviews Toronto, ON
10/10

new doors, wiindows, siding, garage door

We were extremely happy with the quality of the products as well as the installation. This company had specialist installers for each product purchased, ie, doors, windows, siding, garage doors, insulation under siding, etc. Martin, our salesman, went out of his way to help us with product selection and it was a pleasure working with him.

Approximate cost of services:
$30,000.00
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Company Response

On behalf of Albern windows and doors we thank you for taking the time to write such a lovely review we are so glad that all went well with you installation and that you are happy with our product. If we can be of any further service to you please give us a call at Albern 416-291-1106.

Lance in Whitby
Lance in Whitby
1 review ,

First Review

10/10

new patio doors with mini blinds

My experience started 25 years ago as a child, I don't know why I remember that my parents used Albern other then they were the manufacture and offered an excellent product. My call to their office was refreshing as I got a real person on the phone and was very courteous. The salesman was very well informed and made suggestions we never even thought of (great idea on the rollaway screens). The installers were very meticulous and cleaned up as they were never there. Thanks Albern, all my family and friends will be referred to you.
Lance of Whitby

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Lance of whitby for the wonderful review it always makes us happy to hear of another satisfied customer, if you have any further needs of Albern windows and doors please feel free to contact us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Albern Home Improvements

Steel/ Wood or Fiberglass Insulated Entrance Doors Storm Doors and Storm Windows Thermal Replacement Windows in Aluminum or Vinyl Sliding Patio Doors and Garden Doors Porch Enclosures and Three Season Sunrooms Retractable and Fixed Awnings Siding, Soffit, Fascia and Eavestrough Railing and Shutters in Aluminum and Vinyl Garage Doors and ...
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