We had Brock install a patio door in 2004. The seal has gone and the glass has become cloudy. I called Brock for an estimate on two other windows and another patio door, but wanted to know if they would honour a warranty on the cloudy patio door before proceeding with the other work. I got the EXPENSIVE quote on the other three windows (from an extremely nice sales rep) but am still waiting for a call from the service department to tell me yes or no on the cloudy warrantied patio door. I have called FOUR times and left message. I called last Friday and was promised a call the next day, Saturday, but I'm still waiting, and waiting and waiting, today is Tuesday, and I have heard nothing.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello,
We'd like to first and foremost apologize for any difficulties you're experiencing with regards to your 2004 patio door service request. We can advise that if your patio door is in fact a North Star product, that the seal failure you've noted would be covered under a 20 year warranty, not inclusive of required labour for replacement.
We're unable to retrieve your customer file with the information provided in your review, however, we would appreciate if you connected with our team through our general email box.
Please provide us with the telephone number, last name or job number for your 2004 project to info@brockwindows.com. Our team members would be happy to assist you in rectifying your concerns.
Our Service Department is available Monday through Friday from 7:30 a.m. to 3:30 p.m., and our offices are open Monday through Friday from 9:00 a.m. to 5:00 p.m. We are currently not available on Saturdays.
We hope to hear from you soon.
Regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.