Brock Doors & Windows Ltd.

Great sales and service. Really happy with the look and quality of our new windows and doors. Installing was very quick and easy. Installers were very nice and professional. Highly recommend

We are extremely happy with Brock for a number of reasons. Their price was very competitive and we were able to earn lots of points by putting the cost of the windows on a credit card. Kevin, our sales person was very knowledgeable and was able to recommend the perfect windows to match our budget. Additionally, installation was smooth and timely.

The folks from Brock were excellent. We couldn’t have asked for more personable, hard working installers. They were efficient, worked quickly and went the extra mile. They followed all Covid protocols to ease any worries. Our salesman was also very helpful and attentive. The paperwork was easy to complete. they ensured that the products we wanted were exactly what we got. They walked us through all the pros and cons before our final decision. The windows look excellent. We would recommend them to everyone.

I arranged for Steve to come by and give me a quote for sliding doors. He arrived promptly and gave me a concise break down of the price and product. I was very impressed with his professionalism. The installation was excellent. The installers were pleasant and professional. The doors were installed in less than two hours and the clean up was great. Great job.

This is the 3rd job I have had Brock do for us - We replaced a patio door, a bathroom window and most recently our bedroom windows. Brock has been great to deal with and the new windows look great. Workers have all been friendly and professional and I wouldn't hesitate to recommend to anyone that needed new windows!

Windows installed 11 months ago, very happy with the work at first. Problems started this spring, screen door sticking and hard to slide...trying to get follow up service since March. Many many phone calls/ emails and visits to the showroom on McGauen gave very friendly service and appolegies and there it ends. Not one word from Brook , I wonder what they ment by " Life time warranty"?
Dieter Herdes.
Ps Corners on brown mouldings shrinking back and showing white vinyl underneath.

We needed to replace to windows. From Chris, the salesman to the service technicians, we found the all the staff to be polite, courteous and honest. the workmanship is excellent as is the product.

We researched a lot of window companies and decided on Brock Windows! the entire process from start to finish went so smoothly! installation was great and we are thrilled with how fantastic they look, we would highly recommend Brock to anyone!

***READ THIS REVIEW BEFORE HIRING BROCK- IT WILL SAVE YOU $$$ AND TIME.*** On June 25th, 2020, I signed a contract with Brock for the purchase of a door and installation totaling $8,600.00. I also gave deposit. The contract clearly states- allow 8-16 weeks for delivery. I also confirmed with the sale agent if there was work issues and/or work stoppages at Brock relating to COVID-19, which he confirmed, "No". I was advised that someone from Brock would attend my address in about week to record the final measurement(s). No one every called and/or attended my address. Three weeks later, I received a call from the sale agent asking me if I had changed phone number because Brock has been trying to call me for about 2 weeks???? Apparently, I did not change my number because I was talking him?? At first, I thought that was pretty incompetent. Appeared to be stalling tactic. Anyways, I am now into the 18th week. I have not had any communication with Brock. Yesterday, I left voice message- never received a call. This morning I left voice message- never received a call. I proceeded to call the phone line at Brock that takes quotes to get someone on the line. The representative tried to contact my project manager without success. She advised me that she could not find her?? She then said she would put me through to the Operations Manager. But, surprise, surprise he did not answer his phone, which went to his voice mail. I have not received a call from him!!! I did receive information from an employee at Brock later today that Brock is an absolute train wreck and gong show wrapped up in one since being taken over by an American company last year. Their service standard are horrible and this is coming from an employee at the company. They are not even close to the full staffing levels that they should be at, but yet, they "continue to fill and/or take orders" that can not be fulfilled??? I am 100% done with this company. I am consulting with a law firm this week and taking Brock to court to obtain my deposit. Do yourself a favor- look somewhere else for door or window purchases.

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We are extremely happy with the purchase and installation of our front door from Brock Windows and Doors. From our initial quote/consultations to showroom tour to the actual installation/completion of the project we were more than satisfied with the communication, professionalism and support by all staff. On the day of installation the installers were on time, fast, efficient and helpful with the explanation and demonstration of our hardware. No issues with our product and a fast and clean installation. Very happy to have chosen Brock Windows and Doors for our project.