Lena in Thornhill

We were looking to replace our roof that was starting to show wear after 16 years and we had issues with shingles falling off a couple of years prior when we had major wind storm. My next door neighbour needed to do the same as well as his mother's house badly needed a new roof. Originally our roofs were done at the same time by the same major contractor, who is still in business, but is terrible at any service calls or honouring warranty, so we were looking for someone new who has good reputation. Based on the recommendation from this site, I reached out to a few contractors to get information and quotes. Mike was the sales person from Imperial Roofs that we dealt with and we were quite impressed with his knowledge of the industry, attention to detail and patient and relaxed manner. Mike went up on the roof to measure, inspect the condition and take pictures before providing estimates (some other contractors do not even bother to bring a ladder when coming to provide estimate) and he spent time providing us with different options for materials to be used - this was quite interesting since the industry changed since the last time we went through this exercise. After careful consideration, we decided to contract Imperial Roofs for all 3 houses. Mike kept in touch with us regarding schedules and he always responded to any questions we had: he helped us determine the best colour of shingles, brought samples for us, etc. All three roofs were done according to agreed to schedules and Mike was on-site and on the roof to make sure the crews knew what needed to be done. The windows and sides of the house were protected and clean-up was done (we did find a couple of nails afterwards, but I expect that as magnetic brooms do not pick-up 100% of the nails). After the work was completed, there were a couple of issues I noticed and Mike responded and addressed one of them immediately. The other issue required sourcing of a part for my very old pot light (part fell out due to vibration when the roof was installed) and both, Mike and Stephan (the owner) took time to locate the part and came to install it. Issues can happen during the installation, but it is the way Mike and Stephan responded to them was what impressed me. All our roofs look great, aluminum siding that was installed looks great, caulking was done properly and Mike even painted out metal chimneys so they look brand new and are protected from rust. Given our experience with Imperial Roofs, I would not hesitate to use them again or recommend them to anyone.

My washer stopped draining water last weekend and I needed someone to fix it. I posted a note in my local Facebook group asking for recommendations and Eduard reached out to me. I was able to tell him all the preliminary troubleshooting steps I took and, based on the information I provided, he told me what the issue may be and what needs to be fixed. Eduard was very easy to communicate with and he was very quick with his responses. He was able to provide me with a fair quote and schedule my repair for the next day. Eduard came right on time, and he repaired my washer without any issues. While he was working, he was not rushing and was very careful. We were chatting as he was working, and I could tell that he really loves his work, and he really knows what he is doing. My washer is working perfectly again, and I am one happy customer. If I ever need any appliance repaired, I know who I will call! I also will not hesitate to recommend Eduard to my friends and family.

I recently needed to replace a sliding door and two windows for my elderly mother in her house. I contacted several well rated companies for quotes, but the response I received from Michael at Amica was exceptional. Michael understood exactly what I needed, provided detailed explanation of the options I could choose from and advised me to look into the current government rebates programs that could help offset the costs. The quote he provided was fair and I am so glad I chose Amica for the project. The installer, George, came to take exact measurements and it did not take too long to have the patio door and the custom size windows to be ready for install. The office kept in touch with me regarding installation process and the installation date and George and his assistant arrived to do the install exactly when scheduled. George did an excellent job installing the patio door and windows and everything was cleaned up before they left. I am generally a very picky customer, but I honestly was very pleasantly surprised by the quality of Georges work. A couple of days later I received a follow up call from the office to make sure I was happy with the final result. I have to say that the entire process starting from talking to Michael to the final install by George restored my belief that great service and pride in ones work still exists! I would definitely use Amica again and would not hesitate for a second recommending them.

This was a second project our family used RCC Waterproofing for. First time was about 4 years ago at my house and we were very happy with the service and the work completed. So, when I noticed a crack on the side of my mother's house, I did not hesitate to contact Mauro at RCC to provide the assessment and estimate. Mauro arrived at agreed to date and time and provided his assessment of the situation and a fair estimate. I was advised that the work would be completed within 2-3 weeks. Yesterday, I received an e-mail that one of their crews was on their way and Andrew and his assistant arrived as expected. They were very polite and friendly and completed the required work without any issues. They advised me that the patio stones could not be placed back where they were as the area that was excavated needs to have the soil to settle first and it would take at least 3 month for that to happen. They indicated I should contact RCC in the spring to come back and re-lay the patio stones. This is exactly the same process that was followed at my house a few years ago and I was satisfied with the result. Everyone that I had contact with at RCC (the receptionist, Mauro who came to provide the estimate as well as Andrew and his assistant that completed the work were very polite and very easy to communicate with. I would would definitely recommend them should you require waterproofing work done. Thank you, RCC!

If I could give the Markham Garage Doors greater than 10/10 rating, I would! Chris and Kevin run a professional and honest business. We first had our garage doors installed by Markham Garage Doors quite a few years ago and the entire process and after-service were exceptional. This year, when my mother needed a new garage door to replace her old one, I knew exactly who to call. Kevin provided me the options and quoted a very reasonable price. We scheduled the install at a mutually convenient time. John came to do the installation of the garage door and he was very friendly, quick and neat. A couple of days later Robert came to install aluminum frame capping as well as a new vinyl header over the garage door. He too was a very nice and friendly gentleman. The way the capping is installed by the Markham Garage Doors crew is very different from everything I have seen other companies do – there is no messy calking involved and the finished product looks fully integrated with the brick of the house. Robert re-installed the light fixture over the garage door and even polished it for my mother, so now it looks like new. We could not have been happier. A couple of weeks ago I receive a call from Kevin who told me that during the install they noticed a minor imperfection on one of the garage door panels and the new replacement panel was ready to be installed. I can honestly say that if he did not call, I would never know that there was a defect. But Markham Garage knew there was one and they wanted to make sure everything was perfect. A little while later the new panel was re-installed. The new garage door looks great! Thank you again, Markham Garage Doors!

David Amariz was recommended to me 3 years ago by my plumbing fixtures’ supplier when I needed a custom vanity done for a bathroom renovation. I had very specific design in mind and I e-mailed to David my dimensions and ideas. David responded promptly with the design and quote which was very reasonable for a custom vanity. When I went with my contractor to pick-up the vanity, we asked to see the workshop and we both were amazed how clean and organized it was. The vanity David made was perfect and 3 years later we could not have been happier with it. I recommended David to a few of my friends and they were all happy with his work. This year it was time to redo our kitchen. We were renovating the kitchen for ourselves and wanted to make sure it was done right and done to meet our family’s needs. I called David and he quickly returned my call and within a couple of days came to the house to take initial measurements. I was the one designing the kitchen layout and sourcing all the materials and David and his wife were of great help providing many useful suggestions that I did not even consider. After a couple of days of his initial visit he sent me initial 3D drawings with a quote. David also provided several cost saving options that I was happy he recommended. We established the project timeline that worked for all parties. Before and during the kitchen manufacturing and installation I had some questions for David and he ALWAYS responded to my calls and e-mails which is something that is unfortunately not that common in this business these days. David was ready when he said he would be, he always contacted me to let me know when he would be coming, he was very respectful of my house and did not leave a mess behind when he left at the end of the day. In the middle of the project I decided to switch and use his quarts sub-contractor who he recommended for their quality of work. Despite having to pay a bit more, it gave me a peace of mind not to have to manage this aspect of the reno. During the installation project we ran into a few issues with the walls and ceilings not being straight, etc. and David and I both worked together to come up with the best solution. David did not rush through the install and made sure everything was as perfect as possible (although I would caution people to expect 100% perfection). We had a few delays beyond David’s control and he was able to work around the new extended schedule. My kitchen was completed a week ago and we are extremely happy with it as well as with the way the work was handled by David! The quality of the kitchen cabinets and installation is excellent, and I already had many compliments on the final product. I would definitely use David on any other project I may have and would not hesitate to recommend him to others.

We neede to replace our sagging backyard patio as well as the front driveway and the walkway. Alex spent time with me coming up with options and optimum design, driving with me to the stone supplier and helping me navigate through the multitude of stone choices to ensure the optimum cost to meet the needs. I am quite detail oriented and can be picky, but Alex understood my wishes and concerns and was very helpful through the entire process. He arranged for the city to come to the property and mark utilities. Once the work started, he made sure that he consulted with me on the last minute design options and my husband and I thrilled with the final result. The work was done a year ago and Alex came by in the spring to make sure there were no issues and even did the "touch up" where needed. A year later we are still as happy with the work done as we were last year. Thank you, Alex!

We needed to have our back door replaced and Mario Tavares of Residential Door Systems was recommended to us by another Homestars contractor we used in the past. When Mario came to provide us with the estimate, he was very friendly and clear about the services and the cost. He knew exactly what we were looking for and quoted us a very reasonable price. Once we signed a contract and ordered the door, it took about 2 weeks before the door was ready and Mario was the one that came to install it. After the door was installed, he was not quite happy about the length of the door trim and he came back the next day to replace the trim to make sure it was perfect. In addition to the door install I asked him to replace window calking (not very well done by another contractor) and Mario did that without extra charge. After he finished our door installation, he also droped by my parents house to fix their sliding door. We very pleased with Mario and very satisfied with the work he did. We could see that Mario takes pride in his work and he wants to make sure that his Customers are satified with his work. We would not hesitate to use him for another project and would recommend him to anyone needing to install a door.

We were looking to do a complete brick to brick front double door replacement, in addition to the wrought iron inserts. Based on all the wonderful reviews for What A Pane, we called them and Murray was at our house the very next day. He was extremely helpful and provided us with all the choices and information we needed. Our new doors (front entry as well as the entry from the garage to the house) were installed yesterday. Tudor who was our installer was excellent - very detail oriented and patient. Before the work was even finished, the neighbors were coming up to the house with their compliments on our new doors and asking us for the contact information for What a Pane. The lock that was supplied with our new door was not working perfectly and Tudor called the lock manufacturer and insisted that they come to fix it right away (which they did). We could not have been happier with our new doors and the service we received from What A Pane. Thank you Murray, John and Tudor! Most reviews I read for What A Pane are about inserts, but I would highly recommend them for bigger installation jobs because they really know doors and take pride in the work they do.