Reviews

10/10

We hired P&P Renovations to do a partial basement reno and a complete bathroom reno for our master ensuite. We were completely satisfied with the service that we received and we will definitely hire this company to complete all our renovations, going forward! Right from the start, we were satisfied with the excellent communication. Natanael (Nathy) was very informative and polite when we spoke to him over the phone. He was not rude, unlike some of the other reno companies listed on this site. Nathy was cost conscious and proposed practical solutions. All trades were professional, knowledgeable, dedicated and friendly. Despite our inability to get to work during a snow storm, they somehow managed to get to our house and worked for a full day. Nathy delivered what he promised; there were no surprises. He transformed our basement from what seemed like an "outdoor nightmare" into a functional part of our home ... and it's not even completely finished yet! Mauricio and his team found the space to give us extra height where there was none before. They also transformed our cold room from an "insectarium" into a functional pantry. Along the way, Nathy offered lots of great suggestions, which we followed. We were happy with all of them. We were equally pleased with our bathroom reno. Silvio was pleasant and knowledgeable from start to end. He transformed our old and dingy washroom into a modern/contemporary spa-like washroom. He was mindful to clean up at the end of each day so that there was minimal inconvenience to us. He had great ideas and suggestions that helped us to get the bathroom of our dreams. He kept us informed every step of the way and made sure that we were happy with everything. He even purchased a mirror for us when we failed to find one that would compliment our décor. Of course his selection was PERFECT ... like everything else in our new washroom. We are extremely happy with the service that P&P Renovations provided and we look forward to starting our next project with them. We highly recommend this company without hesitation. Thanks a bunch!

Approximate cost of services:
$1.00
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Company Response

Hi Camille: Thank you very much for your nice and lovely review, we really appreciate your words, it was a pleasure to work for you as you and your husband are very nice, friendly and so great to deal with, we are so glad to continue in business with you, many thanks!!!, and we will keep in touch for your next project, All the best, Natanael and his crew

10/10

When the toilet in our master bedroom broke, we called a few plumbers who were listed on HomeStars. A couple were rude and impatient and the rest were too expensive for our budget. When we finally called Mike from Smart Plumbing, we were relieved to speak to a patient and courteous person. He gave us a reasonable quote for the job and even suggested a good replacement toilet for us to buy. Mike called to say he was on his way on the day of the appointment. When he arrived at our house, he was very well prepared, knowledgeable, courteous and professional. He was also very clean ... he covered his shoes at all times and cleaned up after himself every step of the way. There was more involved in the job than we originally thought but Mike explained everything in detail to us including the additional costs for extra parts. Overall, we were very happy with Mike's work. We will definitely use Smart Plumbing in the future and highly recommend this company.

Approximate cost of services:
$290.00
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Company Response

Thank you guys for your nice words. My pleasure to be at your service. Happy Holydays!
Mike

10/10

We were getting a patio installed and therefore needed to rearrange our existing sprinkler system to fit the new layout of our backyard. Eric was very professional and knowledgeable. From first contact till the end of the project we were very happy with the quality service that we received. Although I originally underestimated the scope of the project, Eric remained very patient, professional and courteous. He quickly realized my mistake and explained what changes needed to be made to our original plan. Eric worked with our patio contractor to ensure that our sprinkler system would be well placed. He made sensible recommendations that were in our best interest and worked tirelessly to place all our sprinkler heads in the best locations. It was a pleasure working with Eric. We were very happy to have received such excellent service and still at an affordable price. We highly recommend this company and will use Green Tropics for all our sprinkler system needs.

Approximate cost of services:
$500.00
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9/10

This review is long overdue since the service was completed in August 2010. We were looking for a good, affordable carpet cleaning company and we had a very pleasant experience with Parma Cleaning. Taylor was very professional, courteous and friendly from the first contact. He worked tirelessly to clean some extremely dirty rugs and carpets and got out more dirt and stains than we had expected. When we called Taylor about a spot that we noticed on one of the newly cleaned rugs, he was very pleasant and courteous about the situation, and promptly came to the house to rectify the problem. We were very happy with the service that Parma Clean provided and we will definitely use this company again and recommend it to all our friends.

Approximate cost of services:
$300.00
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10/10

This review is long overdue because the service was done in May 2007. We wanted to have our electrical box changed since we had recently purchased an older home. We were very happy with the professional and courteous service provided by Kiya Sunrise. They showed up on time for the job, although we were just outside of the company’s usual service area (border of Mississauga and Oakville). The two gentlemen were very polite, friendly, courteous and professional. At no time did we have to wonder what was going because we were kept well informed. They did everything that they promised, plus more, all at a very reasonable price. We were very happy with the end result and plan to hire this company when we remodel our basement. We highly recommend Kiya Sunrise!

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6.3/10

We hired Emerald Moving & Storage to move to our new home in April 2007. We called and made an appt for them to come to our house to do an assessment. We took the day off work to get this done but no one showed up from the company. We called the company and we were told that they had forgotten to book the appt and that was why no one had shown up. They made every effort to fit us in that same day and they did. When the rep came later that evening, he was very polite, courteous and apologetic. He did the assessment and scheduled our moving date. The movers were on time but very reserved. They got the job done within the allotted time.

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Company Response

Camille and Livan as I read it are taking issue with two details of the service our company provided for them. I will address both, but up front I want to state that in my opinion their heading; “Emerald Was Not A Gem” and their rating of 6.2 out of 10 are unduly harsh!
Regarding the In Home Consultation, we did not forget to book the appointment. An email was sent to Livan and the Moving consultant (myself) at 1:12 pm Monday, March 19, 2007 to confirm the details of the In Home Consultation appointment for 10:30am on Wednesday, March 28th 2007. I cannot recall the exact details of why I didn’t make the appointment on time. I do except full responsibility for failing to keep the appointment at the designated time. If memory serves me correctly I believe I made it to them at about 4pm. At this point I did indeed apologize for the delay. I also cannot offer an explanation as to why they didn’t receive a call indicating that I would be delayed. It is certainly our policy at Emerald Moving to keep our clients fully informed and up to date on everything that is going on in relation to their move regardless of which stage it is at.
However, had this delay in their appointment been a matter to take such exception to, they where quite at liberty to choose an alternative Moving Company since their proposed move date was one full month later and contrary to their comments I did not schedule their move date. A move date is proposed by the customer prior to the In Home Consultation, this however dose not constitute a firm reservation. Once the customer decides to move with our company they are required to make the reservation themselves with our operations department.
Regarding their comments about the move service itself, I am quite perplexed. I quote the email I sent to Livan on October 1st 2007 shortly after I had read their review; “Dear Camille and Livan, I was unhappy to find that you where not satisfied with the move service we provided for you earlier this year. At Emerald Moving & Storage Inc. our belief is that our success is dependent on the satisfaction of our customers and we work very hard to maintain the highest possible customer satisfaction rating. I would very much appreciate if you could elaborate on the review you posted on Homestars.ca. I admit that I am perplexed because I do not find anything in your comments that warrants the heading or the rating so I assume that you have not been very specific. I would very much like to address the specifics of your dissatisfaction. I look forward to hearing from you. With thanks, David McClean General Manager”.

I did not receive a reply to this email. I have spoken to the crew supervisor about this and we are at a loss as to exactly what this means. I understand that the crew behaved normally throughout the move. Normal behaviour for an Emerald Moving & Storage crew means staying focused on the task at hand and behaving in a courteous, dignified and respectful manner. If this is what is being defined as ‘very reserved’ then there is no issue to address. I thank you for taking the time to review our response to Camille and Livan’s comments. We sincerely regret that their perception of their move experience was not positive and we remain open to further dialogue and clarification. I once again apologize for the problem with the In Home Consultation. However, we maintain that Camille and Livan received the same level of service on their move in all respects that every other customer receives and once again I would like to direct you to the many other overwhelmingly positive reviews by those customers. With thanks, David McClean