Christian was great and really did right by us. He is a very trustworthy and reliable guy and really went above and beyond and did a bunch of little extra things. Great to work, way less than the other quote we got with and I would highly recommend this company.
Antonio is a very dependable, trustworthy and reliable person. Our job was extensive, and although it took much longer than anticipated, Antonio went above and beyond to make sure that the work was done properly. Well worth the cost of the project.
The most frustrating experience of my life
I will Give Jel Contracting fair dues and say that our finished basement looks good, however I can't begin to describe how completely frustrating, stressful and infuriating this experience was. There were numerous problems including: they did not get the proper permits; I had to hassle them to show up when they were expected and they made no effort to solve any small problems when they arose and made me run around to fix everything. Each time there was a problem we mostly got excuses and they were very reticent of taking ownership of their mistakes. This was not even the worst part; we asked for polished concrete floors in our basement and, clearly having no idea of what they were doing, they purchased TOXIC driveway sealer for outdoor use only and used it in our home. The whole family felt sick and we had to hire another company to come and fix their mistake, which cost us an additional $3000. I questioned many times whether this was the first job they had ever done and really would have liked to fire them, had it not been so difficult to find someone else. Not once during all the problems did the owner Jeff come to speak to us, even though his office is walking distance to our home. Yes they have many great reviews on their website and yes when you phone their references they all say wonderful things, however I don't think they will be giving my number out anytime soon so don't assume you are getting a complete picture.
Quick service and very efficient. The guys who work for this company are all very pleasant and their service was great.
Highly appreciate your efforts for providing us the review. Pesticon is always there to help you . Thanks a lots!
Overall pretty satisfied with their paint job and the cost was very good, by far the lowest quote we got. However they were very busy and I felt that they rushed the job and I often had to repeat myself to confirm what we wanted done. There also could have been a bit more care taken with the property (ie clean up) as well as details like a clean paint line on the window and door trim. I found Jason a bit pushy and did not like that they composed a ready made review for me to post (it was glowing of course, which makes me question some of the other reviews they have received). All in all though the house looks good for a good price so I think 7/10 is fair.
Thank you for your review Meaghan. We welcome all feedback as it ensures that we maintain the highest standards in our site work and customer service.
We are thrilled you are satisfied with the quality of our project and pricing as that is the essence of our business.
Each and every Homestar review is ultimately at the discretion of the home owner. Clients are free to write whatever their experience has been, and select the appropriate rating. Homestars is vigilant in this matter: no review is published until it has been personally authenticated by the homeowner, and this is one reason why they are the gold standard in the home service industry.
We didn't actually get our house stripped for a number of reasons that Bill uncovered when we did a test patch (lead paint, messy tuck pointing extensive brick repair). However Bill was very honest and direct and even refunded our money and gave us a contact for a painter when we determined that it would be much too expensive to restore the brick on our house. He is a really nice guy and I appreciated his honesty and understanding.
Some times plan B is the better option,
Thanks again!
Very polite and efficient - they arrived on time and moved my piano without any problems. They also provide tuning services which I plan to use in the future. Great service
Thank you for your precious time.
See you later.
They never showed up - then yelled at me
Worst customer service ever! I purchased a voucher from Red Flag deals for garbage removal. When I phoned to book, there were hardly any time slots available. I finally booked an appointment from 2-4. On the day in question they still had not shown up by 4pm and I called. They gave some excuse about shift changes and said that the truck would be there at 5:30. At 6:30 there was still no truck and I had to leave. I phoned to reschedule and was YELLED at by the manager - with some nonsense about how they could not work in the rain (it did not rain that day) and how they were so over worked because of the deal they had participated. Frankly I don't care - if you do not have the staff to deal with the amount of business you get from a deal then you should not participate! Certainly you should not argue and yell at your clients! - worst service ever! Avoid at all costs.
