TED from POOLMASTER CANADA INC.

Great communication. Great service. Very professional. The Torsion Spring of my garage door had snapped. I left an email message and received a reply within 2 hours. We set a time (with a 3 hour window) and day for the service call to be made. The technician called 1/2 an hour before arriving within the time frame. He had the necessary replacement spring, lubricated the rollers, and adjusted the 2 lower sensors, and the job was completed within 45 minutes. All in all, a job well done and a company I would recommend without hesitation!

This was a warranty call to investigate a reoccurring, defrosting problem with the lower freezer compartment of my new Samsung refrigerator which was purchased a little over 3 months ago. I was contacted by Elite, a day before my scheduled service call, to confirm a technician would be arriving the next day between 11:00 - 1:00; In fact, he arrived at 10:30! Having been in a service business, I was impressed the company's timing was so accurate. The technician verified the reported problem and checked out the wiring etc. of the fridge and could not detect any immediate problems. We agreed the best course of action was for me to monitor the freezer operation and if the problem resurfaces I am to call Elite and he will return with a new controller board and replace the existing board. While discussing the situation, he noticed that one door of the fridge was not quite level with the adjacent one. Originally I had tried to level the door myself, as per the instruction booklet, but had not been able to. To me it wasn't a big deal, but he had picked up on it and corrected that problem. All in all, a very satisfied customer!