gregory in Toronto

Replaced two windows and one patio door. This is the third time I have used Fortress and I am pleased with the service and value. Will not hesitate to call them again.

This is our neighbourhood hardware go-to for hardware and home improvement. It isn't as big as other stores, and some of the staff aren't as helpful as others. That being said, some of the staff are amazing, and you know what you are going to get at a big chain like this. Convenience, hours and selection are what make this a positive place to shop. Prices are reasonable. Most of the staff are very friendly, and it's good to see that they are hiring to reflect the diversity of Toronto.

When we were planning a big event, we stopped off here to get a lot of supplies, including invitations and favours. It's not the poshest place or the cheapest, but the value is there and it is incredibly convenient.

Roofology was recommended to us by a close friend who is also a contractor, as the company that they use on their own projects. John came by several times to deal with a persistent leak in our roof. He really went above and beyond in tracking down all of the sources on our roof. He did so quickly and with very clear and honest communication. Our roof will need to be replaced in a few years, but John never attempted to get us to accelerate the process. We would not hesitate to recommend him to anyone.

We've had two basement windows put in now, and they were done with professionalism and without incident. I appreciate the simplicity of dealing with Fortress - they quoted a price and they installed at that price, they cleaned up their mess and always acted with courtesy and honesty. Steve recently came by and fixed a few things for us - an entrance door that wasn't hanging well, and a window frame that was leaking into the walls. He came very quickly and didn't charge us a cent. We appreciate the service, and for our next job we will call Fortress again.

This is a terrible business to work with. Do not rent a water heater, and if you must, do not rent from Reliance. We were saddled with a contract when we purchased our place, and the water heater was not installed to code. We have to install a new heater, but with 18 months on our contract, we are unable to return the unit. We would be happy to pay the rental costs in full for the remainder of the contract, all 18 months of rental, but we cannot return it until the end of the contract. If we do return it before the last day of the contract, we are charged for the purchase of the unit, which is 660+HST. ZERO STARS. To add insult to injury, we have a 2-day window to return it, after which point we will be charged for our "rental" again. In the spirit of piling on, we then have to pay a standard fee to return the heater. Also, their customer service is terrible. Don't expect to reach anyone within 24 hours. If you don't believe me, google Competition Bureau and Reliance Home Comfort for the Government of Canada's response to Reliance's highly unethical practices.

These guys are the most professional movers in the GTA. I am a pianist by trade, and I've had my instruments moved many times. There isn't another company that is more careful, skilled and fair. Braymore craned in my piano to the second floor when the stairs were just too tight, and they gave me a very reasonable price.

Steve and his team installed a window in our basement. They were efficient, polite and the installation went very smoothly. Afterwards, Steve followed up to make sure everything was to our expectations. They respected our home and kept their mess to a minimum, and everything was cleaned up after the job. The work was very good and completed on time. Would use again, and would recommend!