Reliance Home Comfort

This is a terrible business to work with. Do not rent a water heater, and if you must, do not rent from Reliance. We were saddled with a contract when we purchased our place, and the water heater was not installed to code. We have to install a new heater, but with 18 months on our contract, we are unable to return the unit. We would be happy to pay the rental costs in full for the remainder of the contract, all 18 months of rental, but we cannot return it until the end of the contract. If we do return it before the last day of the contract, we are charged for the purchase of the unit, which is 660+HST. ZERO STARS.

To add insult to injury, we have a 2-day window to return it, after which point we will be charged for our "rental" again. In the spirit of piling on, we then have to pay a standard fee to return the heater.

Also, their customer service is terrible. Don't expect to reach anyone within 24 hours.

If you don't believe me, google Competition Bureau and Reliance Home Comfort for the Government of Canada's response to Reliance's highly unethical practices.