Reviews

8/10

I have been a loyal customer of AtlasCare for many years. Atlas alerted me that our existing air conditioner had exceeded its expected life by many years. Verifying this independently, I decided to replace the unit rather than wait for a breakdown. The installation constraints were unusual and I worked successfully with Atlas to select a specialized unit and an appropriate installation location. (We were lucky that the old unit lasted. It was supplied and installed by another company but not in accordance with the manufacturer's specifications. This came to my attention when we considered the replacement.) Atlas was responsive to the particular circumstances. The unit was professionally and efficiently installed. Atlas stands behind their work by including its own warranty beyond the manufacturer's. A central air conditioner is not a commodity plug-in appliance. Therefore it is important to select an experienced and qualified supplier/contractor who can properly advise on suitable products for the situation and install the product with care and expertise. There are many bad reviews of air conditioners generally and I suspect that dissatisfaction frequently arises due to unsatisfactory equipment choices and installation.

Approximate cost of services:
$5,000.00
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10/10

On a recommendation from friends, we have used Qualico on several occasions. They are pains-taking, professional, execute to a high standard and in a timely manner, not to mention personable. They are fair priced. They stand behind their work. They are careful about sourcing quality materials. Their workers convey this culture. They will not try to pass off work by if sub-contractor turns out to be unsatisfactory. They also seem prepared to take on smaller projects, often scorned by other contractors. I wouldn't hesitate to recommend them. Speak to Danny.

Approximate cost of services:
$4,500.00
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10/10

They quickly and efficiently solved my problem with wifi coverage in my home, after I stewed over it for some time - figuring that my amateurish ideas would be expensive and involve a bunch of my time. I thought the price was very reasonable. I suspect that most people are frustrated with their home wifi coverage. Stop fussing and call SuperTech! I wish I had done so long ago.

Approximate cost of services:
$200.00
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Company Response

Thank you for the review Mr. Tarshis. It was our absolute pleasure to work with you on the wireless issue. Although a bit tricky, we put a solution in place and we hope that you are enjoying your coverage throughout the house. We look forward to assisting you in the future.

10/10

We have used Christine's Touch Gardening for several years to maintain the plantings. They do an excellent job. They are reliable, well-mannered and flexible. We also rely on their advice as to planting choices. We think that their charges are reasonable.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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10/10

I was very pleased. They were punctual and did a thorough job, despite the fact that removal is awkward on our property and requires quite a bit of manual shoveling. They also did the city sidewalk, which some contractors seem to ignore. Their price was very reasonable.

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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10/10

I was very impressed with this transaction. The price was reasonable, the pre-sales advice was very patient and helpful. The installation was professional and efficient. Favourable financing was available. The company representative is a credit to the organization.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
The process to put the extended warranty in place is cumbersome.
0 of 1 people found this review helpful.
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Company Response

Thanks Barry. We’ll make sure the team knows how happy you were with their service. Stay warm!

9/10

Submatic installed our irrigation system over twenty years ago and has been maintaining it ever since. I have found them responsive, reasonally priced and they do good work. When system alterations have been needed, they proposed effective and practical solutions.

Approximate cost of services:
$200.00
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8/10

Update to reviews below: My initial review was favourable and my update was unfavourable. Since then, my experience has been very good. They responded very quickly and effectively to a repair issue. At the same time, they identified an installation issue which I haven't notice. They quickly addressed this issue. They rectified my concerns about the initial transition billings. The contacts I have had with the company were professional and they are clearly proud of the company. I would recommend this company to anyone considering a new water heater. Buyers should note that the terms of the various suppliers vary considerably, especially in relation to the term of the commitment and the flexibility in a later change of supplier. I was satisfied with this company's terms. I previously wrote the review below. Since then, I have had a poor experience. They handled the transition with my former supplier was poorly handled by them (through no fault of my previous supplier). The transition should not have involved my participation and, in the end, I was overcharged about $75 and were unresponsive to my complaints, including a letter to the CEO. Based on this, I have revised my rating from 7 to 2. Original review: While their door-to-door sales strategy is quite aggressive, I found the terms reasonable and they were responsive to my concerns. Their approach is not quite as aggressive as a competitor that tried to sell me and their terms are better than the particular competitor's. The installation was done professionally.

Approximate cost of services:
$27.00
What could this company do to improve their services?
Fix their transition arrangements with other suppliers.
Any advice to offer fellow homeowners facing a similar project?
Compare the various suppliers as to the termination rights. You'll need your magnifying glass.
5 of 7 people found this review helpful.
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Company Response

Good morning Mr. Tarshis,
We apologize for the inconvenience you experienced. We are actively auditing company processes to ensure that upgrading your water heater with Ontario Consumers Home Services is smooth and simple. We would like to take this opportunity to go over your account so that we may address your concerns. Please contact our customer care department at 1-866-883-9121 and request to speak with Danielle, our Quality Assurance Manager, at your earliest convenience.

10/10

Our replacement kitchen appliances required lengthy interior re-wiring from the electrical panel to the kitchen and upgrading the electrical service. The job required expertise to be planned in an efficient manner. The work was excellent, prompt, well-planned and reasonably priced. As a result of skill (and luck), there is no visible evidence of the work, inside or out. No patching or repainting was required.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you Barry for your praise. Our customers trust us with their homes, at KNT Electric, we make sure we do our work as carefully as possible. Thanks again for spending the time to write us a review. Bill

10/10

They installed a Teledoorbell for me. I was very pleased with the attentiveness of both the installer and the owner. They were knowledgeable in dealing with a somewhat problematic site condition.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Barry; Thank you very much for entrusting us with your security needs. We enjoyed the challenges your location provided. Happy Holidays.