Impossible to get them back to finish job
Word of advice, don't let the installer leave unless the job is finished. The guys were missing a bunch of parts when the showed up, and even after a trip back to get them, they still didn't have all the weatherstripping they needed. After a month of emails and phone calls, I'm getting nowhere. It's a 60 second job to finish! Unbelievable. And they also split my roof truss (I didn't notice until after the fact), with a massive lag bolt, that probably needed a pilot hole. Just brutal service, and I'm still trying to get a response from them. Again, read your sign-off notice closely, and do a close inspection of their work. The have no respect for people's property, and left cut metal, screws and garbage all over the garage too. Will never recommend these guys. UPDATE: I eventually contacted the president, who quickly had someone back to finish the job. I shouldn't have to go through all these hoops. Although I'm appreciative that the president got the weatherstripping installed quickly, that simply doesn't erase the bad experience.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Brian - I'm sorry we did not install the top piece of weatherstrip immediately. Once you reached out, we came back and installed the missing piece. Glad everything is now in working order. I'm sorry we couldn't win back your trust.