From my initial phone call, which was promptly received by a friendly and courteous young lady I was dealt with in a very professional and capable manner. It was made clear to me from the outset that my customer satisfaction was priority and they did not disappoint. I was given a 3 hour window and Kosti telephoned me with a 30 minute arrival notification. He arrived promptly, inspected the problem, gave me an overview of the issue and 2 or 3 options with pricing before he commenced the work. When we agreed on an approach, he completed the work quickly, efficiently, and then cleaned up the area. I was very pleased with the service we received and recognized that this company puts a lot of emphasis into training their employees in proper customer service. I would not hesitate to recommend Priority Plumbing to others or to call them again.