n.garcia

My boiler died during died during the height of winter, and left my family without heat or hot water. My cousin, who had previous dealings with Imperial Energy, strongly recommended them as the contractor of choice. I heeded his advice and called them. Imperial treated my emergency situation as it was - an emergency. The same day, they requested I send them pictures of the boiler room so they can begin their planning. Early the next day a technician came to my home and took several measurements of the boiler room. The following day, the crew arrived and had the new combi unit installed. In just over 48 hours after making the initial phone call, I once again had heat in my home and my emergency was resolved. Several aspects of Imperial certainly stood out, and left a lasting impression: 1) Their prompt response to my situation - It was a priority to me, and with their sense of urgency, it made me feel like it was a similar priority to them 2) Informative - They provided me with several solutions, as well as flexibility for financing these solutions. 3) Committed - They committed to their word of completing the installation on the same day the crew arrived. The crew arrived around 11am and estimated a 6-hour job. They ran into some obstacles, but instead of returning the next day to finish up, the crew worked until nearly 1am to get the job done for us! AMAZING. I am so grateful Imperial Energy was referred to me. Because of this company, a frustrating emergency situation was handled very promptly and professionally. Without a doubt, I would work with Imperial Energy for any future work or consultation. Highly recommended. NG, Scarborough

The basement in my older home had several cracks and there was significant water seeping through these cracks. I contacted several waterproofing companies to provide me with their respective quotes. Of all the companies I contacted, Royal Work was the first the respond. Eugene attended my home within a few hours that same evening and provided us with excellent service. My wife and I immediately got a good feeling from him, but we still had to do our due diligence and await other estimates. Some companies took days before they arrived. At the end of the process, all the companies provided the same approach to solving our problem. However, what stood out with Royal Work was 1) Their price was the lowest 2) Their warranty was the longest Admittedly I was a bit skeptical about their low pricing, but after extensive research and Eugene's credibility, I decided to give them the job. They were punctual the next day. Vlad and his team were very pleasant, helpful and hard-working. They encountered an unforeseen problem in my wall, but Eugene, Vlad and his team were flexible and responded well to fix my foundation wall properly. I watched as the crew worked late into evening to deliver as promised, despite the unforeseen setback. Even after the job was done, Royal Work would follow up to ensure my satisfaction, which went a long way. As a homeowner facing a major problem like a leaking basement, Royal Work provided unparalleled service. 1) They were first to respond to my problem which made me feel like they really cared 2) Eugene, Vlad and his team were very friendly and personable 3) The pricing was very much within my budget and affordable 4) I witnessed the crew worked tirelessly to deliver the job timely 5) Their followup and customer service after the job to ensure a satisfied customer Thank you Royal Work for making this a pleasant experience for me and my family. If there is ever a need to future foundation work, I surely won't be need quotes from other companies. Royal Work, you have my vote of confidence and I will surely recommend you to any of my friends and family.