bill ruderman from Caledon

No warranty. We bought $32000 of windows from consumers choice ( now owned by NordiK). We were told by our rep that they manufactured their own windows. We were told that the colour of our window frames was impregnated in virgin vinyl. This they said would prevent fading. We were also told ( and the website still says) that their warranty was a no hassle 100% coverage of product and installation. It was untrue . Muhammad, their service manager says they only warranty their installation and do not manufacture their windows. He says the supplier of the windows has gone bankrupt and that his position is that they will not do anything for us and that they are not responsible for defective product. We now have to sue the company to get a judgement. We are doing this on principle as we suspect collecting on a judgement from these people will be difficult.

Consumer's replaced our 30 year old windows with energy efficient new ones. Both the product and the service were topnotch. Our sales representative Dave Hunter was well informed, helpful and definitely not pushy. He helped us to get the project planned and completed. Our windows were delivered ahead of schedule. The installation team of Chris, Peter and Ariel were terrific! They were careful and respectful of our property. Our trim was replaced with new trim that was identical to the original. Consumer's had to make a special purchase to match it, as it was non standard product. They did not charge us extra for this service. Consumer's is a big company, but they made us feel that our job was important to them. The pride they take in their work was refreshing to see!