No warranty.
We bought $32000 of windows from consumers choice ( now owned by NordiK). We were told by our rep that they manufactured their own windows. We were told that the colour of our window frames was impregnated in virgin vinyl. This they said would prevent fading. We were also told ( and the website still says) that their warranty was a no hassle 100% coverage of product and installation. It was untrue . Muhammad, their service manager says they only warranty their installation and do not manufacture their windows. He says the supplier of the windows has gone bankrupt and that his position is that they will not do anything for us and that they are not responsible for defective product. We now have to sue the company to get a judgement. We are doing this on principle as we suspect collecting on a judgement from these people will be difficult.
- Approximate cost of services:
- $32,000.00
- Company Response
Hi Bill, we're sorry to hear you're having issues with your window frames, thanks for taking the time to us know. Nordik windows do come with a 25-Year no hassle warranty which we stand by for our customers. We do our best to assist, service and advise customers who bought other manufacturers windows in the past but we cannot always solve these issues. We hope you understand and we wish we could help further.